Collections AdministratorPosition Type:PermanentResponsibilitiesReview status of delinquent accounts and initiate collection action by contacting each account and take appropriate actions.Notify customers of delinquent accounts according to due dates; issue past‑due statements monthly in accordance with company policy, issue late notice letters to customers who are not current, monitor results, and follow up with customers as necessary.Initiate appropriate follow‑up action on mail returned as undeliverable.Research disputed delinquent account balances and notify Supervisor of any errors including misapplied payments, reversed late charges, direct deposit errors, and overpayments from insurance errors.Prepare recommendations for account referrals to external collection agencies for severely delinquent accounts in accordance with company policy.Practice supportive communication techniques such as active and empathetic listening; excel in effective decision making and involve others in decision making when appropriate.Demonstrate superior conflict resolution skills:



balance assertiveness and sensitivity to achieve a successful outcome.Provide relief for sick/vacation time for receptionist.Professional Qualifications & CompetenciesMinimum Grade 12 diploma. Business degree or diploma from a post‑secondary institution is preferred.Data entry.Billing/Accounting.Thorough working knowledge of computer programs such as Microsoft Office and computerized accounting software.Effective oral and written communications.Possess interpersonal skills in dealing with individuals and teams.Proven and effective customer service telephone skills.Ability to learn quickly and effectively use various computer billing and reporting systems.Strong analytical and organizational skills.Knowledge and/or expertise in finance and accounting preferred.Ability to maintain confidential records and information.Leads by example and practices positive time management.Pay Range$45,000 - $50,000Equal Opportunity & AccommodationsWe welcome diversity and are committed to ensuring a fair and accessible recruitment, retention, advancement, and compensation process in accordance with all relevant human rights and privacy laws. We will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.#J-18808-Ljbffr

📌 Collections Administrator - $45,000 - $50,000 A Year (Winnipeg)
🏢 Medavie
📍 Winnipeg