About this positionAbout Flyover AttractionsFlyover is an award-winning immersive flying theatre experience that transports guests through the planet’s most epic places. The attraction utilizes flight motion seats engineered to swoop, dip and turn, giving guests a feeling of flight, while a 65-foot spherical screen provides guests with an unparalleled fight across iconic locations and natural landscapes. Special effects, including wind, mist and scents, to create an unforgettable entertainment experience. Flyover attractions are located in Chicago; Las Vegas; Reykjavik, Iceland; and Vancouver, Canada.About the roleAs a Guest Experience Supervisor, your goal is to lead and coach a team of Guest Experience Guides to create engaging, memorable interactions for every guest by bringing their best each day and anticipating guest needs. This is a full-time role, and the wage will range from $23.95 to $25.30CAD/hourly depending on experience.What you'll doCoordinate fun, engaging, efficient and secure movement of guests throughout the attraction while delivering impeccable guest experiencePromote and ensure an accessible, respectful and inclusive environment for guests and team membersLead, support and coach the team of Guest Experience GuidesSupervise the attraction from the front of the house with hands on attitudeContribute to building a respectful environment where safety comes firstAnticipate and actively respond to guest needs to elevate guest experience and hospitality at Flyover VancouverBe proficient user of ticketing system and ensure all sales transactions (FIT's, groups, pre-paid voucher, ticket, retail, food & beverage) are processed efficiently and accurately ensuring a seamless guest experienceRead and analyze weekly dashboards and guest experience reports to make business decisions that positively impact operationsEnsure cash is handled accurately according to established cash handling standard operating proceduresParticipate in the performance management of Guest Experience Guides as necessaryLead by example to ensure Flyover Vancouver operating procedures and service standards are consistently maintained by all team membersManage guest flow capacity and efficient communication with the iRide Operator to ensure maximum seat occupancyGather and effectively communicate daily operational informationAssist with updating and developing Standard Operating ProceduresAccurately answer questions about the Flyover experience and productOther duties and projects as assignedIdeal Experience and BehaviorsExcellent interpersonal and communication skills, in all situations, ranging from guest engagement to team disciplineEffective problem solving and critical thinking skillsAbility to lead by exampleEfficient and quick problem-solving skillsDemonstrate a calm demeanor in a bustling environmentMust demonstrate sound cash-handling skills in a dynamic, fast-paced environment2+ years' experience in the tourism/hospitality industryExperience in retail and driving salesExperience in food & beverage providing incredible serviceMust be self‑motivated and high energy with a willingness to take on new challengesPrevious team leadership experience is an assetMust be comfortable and engaging when speaking in front of groupsAvailability to work a variety of shifts including evenings, weekends and holidaysExtensive knowledge about Vancouver and local area is an assetBe comfortable working on your feet for extended periods of time, indoors and outdoors, year‑roundWelcoming All ApplicantsAt Flyover, we value a strong team built on respect and professionalism. We seek individuals who bring talent, enthusiasm, and a commitment to great guest experiences. Our hiring decisions are based on skills and qualifications, as well as alignment with our mission and values.We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. To handle this job successfully, any person hired must be able to perform each task effectively. We welcome all applicants and are happy to provide accommodation upon request.#J-18808-Ljbffr

📌 Supervisor, Guest Experience - C$23.9 - C$25.3 An Hour (Winnipeg)
🏢 Flyover Attractions
📍 Winnipeg