TheIT Support Analystinvolves being the first point of contact for internal users experiencing technical issues, providing timely and effective solutions to ensure smooth business operations. You will support a diverse range of hardware, software, and networking issues; contributing to the overall efficiency of our IT infrastructure. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a commitment to delivering exceptional customer service.The day to dayServe as the primary contact for internal users seeking technical assistance, including troubleshooting hardware, software, and network issuesDiagnose and resolve technical problems via phone, email, and in-person supportInstall, configure, and maintain computer systems, software applications, and peripheral devicesManage and prioritize support tickets in the IT service management system, ensuring timely resolution and follow-upProvide user training and support on various IT systems and applicationsMonitor and maintain IT inventory, including computers, printers, and other hardwareCollaborate with other IT team members to identify and address recurring issues or potential improvementsAssist with system updates, patches, and upgrades as neededMaintain documentation for IT procedures, support processes, and troubleshooting guidesAdhere to IT security policies and practices to safeguard organizational data and systemsQualificationBachelor’s degree in Computer Science, Information Technology, or a related field,



or equivalent work experienceProven experience (2+ years) in IT Support, with a robust understanding of computer systems, software, and networkingProficiency in Windows and macOS operating systemsGood understanding of Azure, M365 administration, networking, and server managementExperience with ticketing systems and remote support toolRelevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCIT)Strong customer service orientation with a patient and professional demeanor, and the ability to communicate using non-technical languageParticipate in the scheduled on‑call rotation, providing after-hours support as required. Additional compensation is provided for on‑call dutyPreferred SkillsExperience with Active Directory, DNS, and DHKnowledge of network troubleshooting tools and methodologiesExperience with virtual environments and cloud servicesExperience with ITIL or other IT service management frameworkAbility to script or automate tasks using languages such as PowerShell or PythonWillingness to provide on-site support at the Delta production plant one day a week (mileage compensated)NotesThis role is a hybrid position (three days in the office) based out of our HQ in Richmond BCSalary will be based on experience and range between $70,000 - $77,000 with a 10% bonusThree weeks paid vacation and great benefits are also includedYou will need a vehicle to travel to Delta 1x a week#J-18808-Ljbffr

📌 It Support Analyst - $70,000 - $77,000 A Year (Winnipeg)
🏢 Nature's Path Foods
📍 Winnipeg