Compensation & Details Salary Rate: $65,000 – Check out the YMCA’s total compensation package! Location: Wagner Green YMCA Work Hours: 37.5 hours per week Employment Type: Full Time Salaried Contract-6 months Number of Vacancies: 1 Anticipated Start Date: May 11, 2026 Deadline to Apply: May 4, 2026 by 5 pm Overview The Case Manager will develop and coordinate resident programming to increase independence, self‑reliance, and self‑determination and will monitor and evaluate ongoing programming for residents to ensure efficacy and relevance. The Case Manager will assist residents and the resident community in the development of interpersonal, social, life, and other skills through the facilitation of workshops, groups, and presentations including resident meetings. The Case Manager will provide direct, one to one support for a small caseload of residents through client‑centred intakes and assessments; case planning; referrals to other resources and services as necessary; developmentally appropriate life skills training in areas related to housing, independent living, financial literacy/budgeting, health and nutrition, family and community relationships, sexual health, medical and mental health; counselling; substance use support; support for employment,and education. Responsibilities Conduct intakes, interviews, and assess integrating strengths‑based frameworks. Collaboratively identify and co‑create short and long‑term resident goals. Coordinate case management and support planning with residents, the team, formal and informal supports and systems. Ensure ongoing evaluation and effectiveness of case management, service, and program outcomes for residents. Develop and coordinate resident programming to increase independence, self‑reliance, and self‑determination. Monitor and evaluate ongoing programming for residents to ensure efficacy and relevance. Assist residents and the resident community in the development of interpersonal, social, life, and other skills through the facilitation of workshops, groups, and presentations, including resident meetings.



Have the ability to create and implement group and peer opportunities for residents to show and develop leadership skills. Advocate effectively to ensure coordination and access to relevant services and resources. Respond effectively to crisis situations, including suicide prevention and intervention, and safety planning. Document according to qualified standards. Model decision‑making and behavior reflecting the Mission, Vision, and Values of the YMCA at all times. Adhere to all protocols and practices at your location as well as Association and other relevant policies and procedures. Establish rapport and maintain effective relationship‑building behaviors with staff, residents, and other professionals. Seek to create and/or maintain partnerships with relevant service agencies and community programs. Perform other duties as assigned. Qualifications Post‑secondary degree/diploma in social work, social service work, child and youth work, or related discipline or equivalent experience. 2+ years of professional experience, preferably working with marginalized youth. Experience in direct service to 2SLGBTQ+ youth is an asset. Ability to critically analyze personal and systemic issues leading youth to become homeless. Ability to integrate anti‑oppression, critical disability, 2SLGBTQ+ and trans‑affirming, trauma, harm reduction, and strengths‑based principles into practice. Experience in resident program planning, development, implementation, and facilitation. Solid organizational and administrative skills. Knowledge of transitional and other housing systems in Toronto; ability to assistyouthtransitioning into adulthood through developmentally appropriate support. Relevant knowledge of community resources and referral agencies.



Proven ability to coordinate case management services resulting in seamless service delivery for residents. Ability to advocate effectively with other systems resulting in increased access for residents. Well‑developed interpersonal and relationship‑building skills; ability to establish rapport and excellent communication with members, staff, and volunteers. Excellent written and oral communication skills. Flexibility to work hours, including evenings and weekends as required. Excellent understanding of diversity, inclusion and equity including the ability to identify and address barriers, work effectively with diverse stakeholders, and integrate equity into program design. What you need to succeed Commitment to the YMCA’s Mission, Vision and Values. Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services. YMCA Competencies: Accountable, Relationship‑Builder, Improvement‑Orientated, Team Player & Leader, Equity and Wellbeing Promoter. Equal Opportunity Statement The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal prospect employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities. In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview. #J-18808-Ljbffr

📌 Case Manager - 24 Hours - $65,000 A Year (Toronto)
🏢 YMCA of Greater Toronto
📍 Toronto