Location:Vancouver, BC (Hybrid) or Scarborough, ON (Hybrid), or Sait Laurent, ON (Onsite)About the OpportunityThe Manager, Customer Growth is responsible for leading and developing high-performing Customer Account Management (CAM), Inside Sales, and Loyalty teams to drive revenue growth across the full customer lifecycle, from acquisition through to retention and expansion.This leadership role ensures partner-generated and direct opportunities are managed and converted with speed, discipline, and commercial excellence. It maintains adherence to EconoLease’s critical first contact SLA, drives pipeline velocity, maximizes conversion and yield, and strengthens customer retention and lifetime value.The Manager, Customer Growth builds a strong performance culture across both phone-based and partner-facing teams, embedding consistent operating rhythms and using data-driven insights to coach, optimize performance, and elevate the customer and partner experience.This is a fast-paced, metrics-driven leadership role positioned at the core of EconoLease’s growth engine.In this role, the key responsibilities include:Lead & develop a high-performing Customer Account Management team, driving speed, quality, conversion, and yield in a quick‑paced, phone‑led environmentEmbed performance rhythms(stand‑ups, coaching, pipeline reviews) while maintaining high standards for CRM hygiene, forecasting, and follow‑upOwn partner‑led execution, ensuring every partner‑generated lead is actioned with urgency, professionalism, and care — meeting a 30‑minute response SLAStrengthen partner relationshipsby reinforcing a partner‑first philosophy and providing insight on conversion trends, risks, and growth opportunitiesGuide customer ownership across the full lifecycle, from first contact through funding, utilization, renewal, and re‑leasingDrive commercial optimisation, coaching teams on pricing discipline, deal structure,



value‑based selling, and yield improvementCollaborate cross‑functionallywith Credit, Risk, Operations, Product, and Partner teams to remove friction and improve customer outcomesBuild a culture of accountability, urgency, and continuous improvement, supported by clear performance signals and actionable coachingWhat You’ll Need to Succeed5+ years’ experience leading inside sales, account management, or phone‑based customer teamsStrong commercial acumen, ideally within B2B services, finance, leasing, or paymentsDemonstrated ability to coach value‑based selling, objection handling, and deal structuringExperienced in leading phone‑led teams using modern telephony tools, softphones, and call analyticsComfortable using call‑driven insights to improve conversation quality, responsiveness, and engagementSkilled in managing phone‑based performance indicators while maintaining a sales‑led (not contact‑centre) cultureHighly organised, data‑driven, and operationally disciplined, with strong cross‑functional collaboration skillsPost secondary education in Business or related field$90,000 - $110,000 per annumThe PerksCompetitive compensation + discretionary bonusHybrid work modelfor flexibilityAbove‑market benefitsincluding health and dentalLeadership development programsand career progression opportunitiesInclusive, award‑winning culturewhere you can bring your authentic self to work16 hours paid volunteering annuallyto give back to the communitySocial events and team gatheringsto stay connectedOur Commitment to DiversityAt EconoLease, diversity is a cornerstone of innovation and success. We are committed to fostering an inclusive environment where individuals from all backgrounds, experiences, and perspectives are valued, supported, and empowered. Embracing our differences enriches our workplace culture and enhances our ability to serve our diverse clients and communities.#J-18808-Ljbffr

📌 Manager - Customer Growth - C$90,000 - C$110,000 A Year (Winnipeg)
🏢 Econolease
📍 Winnipeg