At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.The Workplace Operations Specialist is responsible for providing exceptional operational and facilities support, ensuring a comfortable, productive working environment and inclusive, delightful experience for all team members.You possess a strong ability to prioritize and execute tasks in alignment with the overall goals of the team. You feel comfortable making decisions in a fast-paced, ever-changing environment. You have a growth mindset and know how to stay self-motivated and demonstrate a positive attitude. You feel empowered to take initiative and lead from your seat. You consistently demonstrate strong verbal and written communication skills.Responsibilities:Be the face of the Workplace Operations team, providing first class customer service for Lyft team members based in and visiting the officeManage facility related vendor relationships (e.G. janitorial, furniture, food/beverage, plants, etc.). Heavily involved in the RFP/SOW process for potential vendors alongside Workplace Operations LeadershipAct as the primary point of contact for relationship with property management and landlord; communicating when facility related concerns arise; Coordination of facility maintenance/small tenant improvement projects as necessary. Work alongside Workplace Operations Manager and other internal stakeholders to complete IT projectsManage inventory of all Workplace supplies and place orders as neededManage Zendesk ticket workflows to field & resolve inbound Workplace requests & inquiries, maintaining SLA and priority ranking; escalating to WorkplaceOperations Leadership as neededManage incoming and outgoing mail/shipment processPartner with PBP, EBPs, and IT teams to assist with onboarding and offboarding tasks for new and departing team membersPartner with leadership on site to provide facilities support for Lyft eventsPitch in when necessary; supporting all Lyft locations and Workplace Operations team members in a variety of tasks.



No job is too big or too smallOther site specific duties required by the property(s)Support the Workplace Operations leadership in additional duties as necessaryExperience:Be aligned with Lyft’s Core values: Make it Happen, Uplift Others and Be YourselfA passion for facilitating an overall positive employee experience through ongoing operational support3+ years of customer service experience1+ years of Office experiencePossess the ability to remain agile and multi-task effectively in a fast paced environmentA passion for managing an overall positive employee experience through ongoing operational supportStrong ability to manage competing priorities and projectsStrong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively including but not limited to emergency situations.Capable of prioritizing tasks/duties as assigned and delegating tasks as neededBenefits:Extended health and dental coverage options, along with life insurance and disability benefitsMental health benefitsFamily building benefitsChild care and pet benefitsAccess to a Lyft funded Health Care Savings AccountRRSP plan with company match to help save for your futureIn addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of serviceLyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive,



and foster parents are all eligible.Subsidized commuter benefits and Lyft ride creditsLyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #HybridThe expected base pay range for this position in the Toronto area is CAD $71,000 - CAD $89,000, not inclusive of potential equity offering, bonus or perks. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.This job fills an existing vacancy.#J-18808-Ljbffr

📌 Workplace Operations Specialist - C$71,000 - C$89,000 A Year (Winnipeg)
🏢 Lyft
📍 Winnipeg