OverviewDétails De La RémunérationCAD $23.37 - $31.20Description Du PosteTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.Lieu De TravailScarborough, Ontario, CanadaHoraire15Secteur D’activitéServices bancaires personnels et commerciauxAs a candidateNous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.Job DetailsThe position is part-time, minimum 15 hours, and reports to the Manager, MMS Assistants.We may be able to offer additional hours of work up to 37.5 hours per week, dependent on business volumes.Work volumes are received directly from your associated MMS during scheduled hours.The MMS Assistant position is primarily remote, working from your home office or a specific TD location.Flexible scheduling in partnership with your associated MMS and Manager, MMS Assistants.Key AccountabilitiesCUSTOMERMaximize support in relation to credit administrationMaintain good relationships with partners including follow-up, responding to questions, and ensuring that customer problems are handled appropriately, escalating issues to MMS or DM when necessaryGather client documentation after initial MMS customer meeting and process credit applicationProcess assigned work volumes in an accurate and efficient manner, supporting the Specialist and business timeline commitmentsSupport customer journey through deal process while responding to any mortgage suite details product / policy for clarificationSHAREHOLDEREnsure all supporting documentation is received and validated, according to internal processes and/or business/industry regulation,



to provide complete and accurate information for credit requestsContribute to achievement of MMS credit quality objectives and meeting or exceeding individual targetsMeet and where possible exceed timeline commitments by processing transactions and replying to requests accurately and on timePartner with administrative support groups to facilitate the end-to-end credit decision processSupport the achievement of business objectives by supporting sales goalsUnderstand and apply bank and business channel operating policies and proceduresContribute to business objectives for Operational Excellence and support process improvement opportunitiesEscalate non-standard or high-risk transactions / activities as necessaryBe knowledgeable of and comply with Bank Code of ConductBe knowledgeable to full mortgage suite of products and servicesEMPLOYEE / TEAMParticipate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interestSupport the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unitActively participate in the performance management process in support of own personal and professional development objectives, including coaching sessionsParticipate in team meetings, employee surveys, action planning, and training sessionsContribute to the success of the team by willingly assisting others in the completion of assigned dutiesContribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand ambassador for your business area/function and the bank, both internally and/or externallyBREADTH & DEPTHRequires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impactRequires a broad knowledge regarding basic product suite of business supportedUnderstands how the assigned duties relate to others in the customer or sales team and how the team integrates with othersIdentifies and assesses customer problems in straightforward situations using standard procedures,



and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretionImpacts team results through the quality of the services or information provided to customersFollows RESL procedures and practices and recommends opportunities to improve processes in their own work areaUses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understoodRequires working knowledge and skills developed through formal training or work experienceReports to a Manager or aboveThe Ideal Candidate WillMinimum 1 year working in a client facing and/or administrative roleHave mortgage/credit lending experienceHave superior computer / technology skillsHave superior proficiency with MS Office suite, including Word, Excel and PowerPointBe highly organized and a self-starter, able to work independently and multi-tasking in a rapid-paced, competitive marketDemonstrate excellent time-management skills, and be able to meet/exceed timelines and SLA expectations from a customer as well as business-partner perspectiveDemonstrate high-level accuracy and attention to detailDemonstrate excellent customer service skills, leveraging strong interpersonal and communication skillsBe willing to work variable hours, including evenings and weekendsPreferred candidates will be bilingual (English/French), or would have other language skillsÀ propos de nousLa TD est un chef de file mondial dans le secteur des institutions financières. Elle est la cinquième banque en importance en Amérique du Nord de par son nombre de succursales. Chaque jour, nous nous efforçons de rendre chaque interaction, chaque produit et chaque expérience remarquablement humaine et agréablement straightforward à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde. Plus de 95 000 collègues de la TD mettent à profit leurs compétences, leur talent et leur créativité pour approfondir les relations, assurer une exécution rigoureuse et rendre l’expérience bancaire plus straightforward et plus rapide. TD est une entreprise engagée à être une leader en matière d’expérience client.Renseignements SupplémentairesNous sommes ravis que vous envisagiez une carrière à la TD. Sachez que nous avons à cœur d’aider nos collègues à réussir dans leur vie tant personnelle que professionnelle. C’est d’ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d’avantages sociaux concurrentiel.#J-18808-Ljbffr

📌 Adj. Aux Shm - C$23.4 - C$31.2 An Hour - Part Time (Winnipeg)
🏢 TD
📍 Winnipeg