Work Location:Québec, Quebec, CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:45 700 $ / 45 700 to 61 000 $ / 61 000 CADJob Description:Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking aPersonal Banking Associatefor our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions.Typical DayEngage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutionsUnderstand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential mattersBuild customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online bankingSupport the frontline staff with scheduled cash and non‑cash transactions; resolve critical issuesand report non‑standard matters to managementRecommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellenceParticipate in the timely and accurate completion of business processes and proceduresEnsure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and EthicsHelp build a positive and equitable work environment by promoting team effectiveness,



participating in personal performance development and sharing industry knowledge to achieve common objectivesJob RequirementsHigh School diploma and/or 1+ years of relevant experienceInvestment Funds Canada (IFC) or equivalent – post‑appointment within 6 monthsPost‑Secondary or Undergraduate degree (in related field) preferredProficiency in using MS Office (Word, Excel and Outlook), branch software and internetKnowledge of banking solutions and processes to advise customersA self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skillsA dynamic, diligent, and effective influencer with can‑do attitude to exercise initiative and handle several tasks and changing prioritiesA strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective mannerLanguage Requirement (Quebec only)Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.BenefitsOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking advantages and discounts, career development, and reward and recognition programs.#J-18808-Ljbffr

📌 Personal Banking Associate (Full Time)- Quebec City, Complexe St-Amable - C$45,700 - C$61,000 A Year (Winnipeg)
🏢 TD
📍 Winnipeg