Take the next step in your career with MCI as a Collections Specialist working from home. Focus on resolving customer accounts while employing ethical recovery strategies and negotiation skills.

In the role of a Collections Agent, you will work to assist clients dealing with past-due accounts. Your responsibilities will include making calls to both engage with customers and propose payment options that best suit their circumstances. A professional demeanor and solid problem-solving skills are essential as you address customer concerns and meet performance goals.

Key Responsibilities:



• Place outbound calls and handle inbound inquiries • Utilize advanced contact center technology for customer engagement • Discuss appropriate payment options tailored to customer situations • Handle negotiations with empathy and professionalism • Ensure adherence to scripts and ethical practices

Requirements: • Must be 18 years or older • High school diploma or equivalent • Previous experience in customer service or contact centers • Excellent written and verbal communication skills • Proven ability to work independently and multi-task

Leverage your experience and enthusiasm to excel in this remote Collections Specialist role at MCI. #J-18808-Ljbffr

📌 Collections Specialist - Work from Home (Winnipeg)
🏢 MCI
📍 Winnipeg