Work LocationToronto, Ontario, CanadaHours37.5Line Of BusinessEnterprise Enabling FunctionsPay Details$96,900 - $136,800 CADJob DescriptionLead the end-to-end delivery of change management activities throughout the lifecycle of moderately complex initiatives, programs, or projects in alignment with the change management strategy and business objectives. Execute on strategy and deliverables to drive forward the change management roadmap within or across specific business segments or at the enterprise level.Key AccountabilitiesCustomerLead a diverse range of stakeholders; communicate effectivelyand assess potential change processes and audience issues or objectivesAnalyze impacts and risks and provide recommendations to customers, stakeholders, employees, processes, and technology solutions to achieve business resultsUnderstand, clarify, and lead work packages of each assigned initiative or project, inclusive of constraints (e.G., time, cost, people resources) while maintaining a customer‑centric approachProvide recommendations and direction based on the end-to-end customer experience when making decisionsLead and own the project deliverables related to change management to meet the needs of the customer, employee, and business and drive successful adoption of changeAssess and ensure that customer and employee experience and stakeholder impacts are appropriately understood and managedEngage appropriate stakeholders to identify and manage required outcomes of projects for the businessProvide ongoing communication to key stakeholders, including the project sponsor, business project owner, project/name or program/portfolio manager to ensure awareness of significant changes that impact change delivery against the overall projectRespond to inquiries and escalate change‑related concerns from stakeholders and partners at all levels in the organizationIdentify and lead problem resolution to ensure customer needs are met for the assigned areaCollaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the projectEnsure timely notification and escalation of possible issues or problems while assessing options and recommendations for prompt resolutionCollaborate with partners across the organization to drive successful adoption of change, e.G., communications, training, process, etc.ShareholderCreate change plans and activities that drive adoption of changeDevelop change strategies, plans, and activities that drive adoption of change and perks realization based on business needsWork with business owner or sponsor to identify change adoption metricsAdhere to enterprise frameworks or methodologies that relate to activities for the business areaEnsure that programs, policies, and practices are well managed, meet business needs,



comply with internal and external requirements, and align with business prioritiesConsistently exercise discretion in managing correspondence, information, and all matters of confidentiality; elevate issues where appropriateEnsure business operations are in compliance with applicable internal and external requirements (e.G., financial controls, segregation of duties, transaction approvals, and physical control of assets)Participate in cross‑functional or enterprise initiatives as a subject‑matter expert to identify risk and provide guidance for complex situationsConduct internal and external research projects; support the developmentor delivery of presentations and communications to management or broader audiencesConduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, and assess the effectiveness of programs, policies, and practicesMonitor service, productivity, and assess efficiency levels within the function and implement continuous process or performance improvements where opportunities existLead, facilitate, or implement actions and remediation plans to address performance, risk, or governance issuesActively manage relationships within and across various business lines, corporate, and control functions to ensure alignment with enterprise and regulatory requirementsKeep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impactsMaintain a culture of risk management and control supported by effective processes in alignment with risk appetiteEmployee / TeamParticipate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensure timely communication of issues or points of interestProvide thought leadership and industry knowledge for the area of expertise and participate in knowledge transfer within the team and business unitKeep current on emerging trends and developments, and grow knowledge of the business, related tools, and techniquesParticipate in personal performance management and development activities,



including cross‑training within the teamKeep others informed and up‑to‑date about the status or progress of projects and other relevant information related to day‑to‑day activitiesContribute to team development of skills and capabilities through mentorship of others, sharing knowledge and experiences, and leveraging best practicesLead, motivate, and develop relationships with internal and external business partners and stakeholders to develop productive working relationshipsContribute to a fair, positive, and equitable environment that supports a diverse workforceAct as a brand ambassador for the change management function, business, and the organization, both internally and externallyBreadth & DepthHighly seasoned professional role requiring substantial knowledge and expertise in a complex field and knowledge of broader related areasLeads the change management workstream for programs or projects of significant scale or complexityAccountable for own work and sometimes others; acts as an escalation point or knowledge resource related to change methodology or tools for others on the project teamResponsible for the quality and timeliness of all change management deliverables for the program, project, or multiple workstreamsConsults with senior stakeholders to ensure change management is meeting the needs of the business and project or programProvides advice and guidance on which components of the organization’s change methodology and framework should be in scope to align with the project or program goalsIntegrates knowledge of change management methodology with the overarching business strategy and project or program strategy to recommend and implement effective change management interventions across multiple stakeholder groupsInterprets internal and external business challenges and the industry environment, recommends a course of action, and best practices to improve change management efficacyActs as a subject‑matter expert or lead, integrating cross‑function understanding within a specialty field; manages team(s) of related specialistsSolves complex problems; leads efforts or partners with others to develop and implement new solutionsUses sophisticated analytical thought to exercise judgement and identify solutionsImpacts the achievement of project, program, or business objectives for scoped workWork is guided by policies and industry standards and methodsCommunicates difficult concepts; converts information tocompelling business context and advice; influences and gains alignment across senior stakeholdersWorks autonomously as the lead and guides others within the area of expertiseReports to a senior manager or aboveActs as the change management lead for Tier 2, high risk, strategic, and regulatory projects or programs; may lead on Tier 1Experience & EducationUndergraduate degreeRelevant change management accreditations7+ years related experience, which may include working in a project environment#J-18808-Ljbffr

📌 Change Manager - C$96,900 - C$136,800 A Year (Winnipeg)
🏢 TD
📍 Winnipeg