Title: Customer Care AdministratorDepartment: High‑Rise Customer CareReports To: High‑Rise Customer Care ManagerGeneral DescriptionWe are looking for an experienced, personable, and reliable Customer Care Coordinator to join the high‑rise Customer Care team in this new role. This on‑site role is ideal for people who enjoy helping multiple teams stay organized and ready to provide outstanding service experiences to our customers. It is a critical role for the team where you can grow within it, or it can be an ideal point of entry to the world of other opportunities at Madison Group.Your role will be responsible for providing coordinated support to management, project, and departmental teams by completing administrative responsibilities including but not limited to scheduling appointments and meetings, distributing and drafting customer communications, maintaining customer profiles, and preparing reports and presentations.Primary ResponsibilitiesAct as the first point of contact for homeowner inquiries via phone, email, and in‑person interactionsMaintain organized and accurate records of all customer interactions and service workResponsible for maintaining,



ordering and distributing office/team suppliesFollow up with homeowners to ensure satisfaction and resolution of issuesRespond, delegate, or escalSupport Customer Care Representatives and Managers with administrative tasksRequired Skills and Qualifications2+ years experience within administration, preferably with a new home developerPositive, professional, and upbeat attitudeOutstanding customer service skills, focusing on anticipating the needs of customers and proactively addressing issues before they become concernsAble to manage multiple activities with a high level of attention to detailExceptional interpersonal skillsCompensation: $50,000 to $52,000Madison Group celebrates diversity and is proud to be an equal chance employer. We are committed to creating an inclusive environment for all employees and applications and make all employment‑related decisions without regard to race, colour, religion, sex, national origin, sexual orientation, gender, age, or disability.AI will not be used to during the recruitment process.#J-18808-Ljbffr

📌 Customer Care Administrator - $50,000 - $52,000 A Year (Winnipeg)
🏢 MADISON GROUP
📍 Winnipeg