OverviewAt ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.About the PositionReporting to the Regional Manager, this role is responsible for the day-to-day overall operation of the new ALS Whitehorse Service Centre. This is a key position that assists the Regional Manager in the overall operation of the location with respect to client services and customer relationships.ResponsibilitiesSpecific ResponsibilitiesClient ServicesCoordinates the preparation of sampling supplies for client orders from direct requests as well as Bottle Requests via the ALS LIMS from other locations (ie Burnaby); Receive returned samples, re-pack as needed, and coordinate shipping (ground and/or air) to the ALS processing laboratory; Input shippinginformation, waybills, etc. for shipments into the ALS tracking system on MS-Teams or other systems including the ALS LIMS; Coordinate pickup of samples and/or delivery of supplies for clients as required using the ALS vehicle; Keep on top ofsupply inventory to ensure available for client requests and work with ALS Burnaby and other locations as needed, to order more stock; Ensure an extremely high level of customer service and professionalism is adhered to exceed client expectations.Business Development and Client RetentionRelay business development opportunities and/or client concerns to the Regional Manager; Provide information to clients on ALS capabilities and services, where possible, and/or relay ALS Project Manager or Manager contact information for follow-up, as required; Develop business relationships with clients in conjunction with Management and Sales; QualityFollowestablished Standard Operating Procedures (SOP’s) for Receiving samples, preparing Bottle Requests and other Client Services activities; Fosters a working environment that ensures quality targets are met or exceeded; Ensures root causeinvestigations are properly conducted for corrective actions and solutions are effective.OtherKeep an clean and organized working environment for efficiency and client experience; Ensuring that the location is controlling costs as much as possible in order to achieve financial targets; SafetyComplies with all internal systems and procedures of the Company; Act as the Safety lead for the location; Observe established safety regulations and comply with all ALS health and safety policies and procedures including Safe Working and Driving activities.Required Knowledge, Skills & AbilitiesStrong organizational skills; Ability to work independently as well as part of a team; Ability to work ina fast paced environment; Extremely strong customer service focus; Excellent timemanagement skills; Proven leadership ability; Excellent communication skills, written and verbal; Experience in training staff an asset for future growth plans; Strong Microsoft Office Suite skills.Required QualificationsCompletion of post-secondary education (degree, certificate or diploma) in Science or a related discipline (preferred); Minimum 5 years work experience in the customer service; Ability to learn new systems (ALS LIMs, other) and the required supplies for environmental sampling and analyses; First Aid Certificate or the ability to obtain one (optional); Valid Provincial Class 5 driver’s license with clean driving history (abstract required).Physical DemandsAble to lift 50lbs and carry for short distances; Ability to drive and load/un-load supplies and sample shipments (coolers); Manual dexterity to perform intricate and/or repetitive tasks; Wear issued personal protective equipment (PPE) such as dust masks, gloves etc., when required; Ability to stand for a full shift; Ability to sitat adesk and do general office work, which includes periodic sedentary responsibilities; Our Benefits IncludeAn estimated hourly pay of $32.66 CAD at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training.Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match,



employee assistance and wellness programs)Additional vacation days for years of serviceBusiness support for education or training after 9 months with the companyLearning & development opportunities (unlimited access to e-learnings and more)Please note: Benefits vary based on employee status.Working at ALSThe ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a protected, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.Everyone MattersALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.EligibilityTo be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.How To ApplyPlease apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.#J-18808-Ljbffr

📌 Client Services Coordinator - C$32.7 An Hour (Winnipeg)
🏢 ALS
📍 Winnipeg