Reporting to the Director, People &

- Culture, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, engaging and friendly service in accordance with the Company's Values

Assists the Director, People &

- Culture with developing, coordinating, and executing the People &
- Culture strategy, as well as all People &
- Culture programs, events and initiatives

Responsible for assisting with the oversight of the daily operation of the People &

- Culture office as well as the performance and development of the People &
- Culture team members

Work with the Benefits and Wellness Manager on meaningful and applicable programs which helps to promote work-life balance for leaders and employees.

Work with the Benefit and Wellness Manager to ensure proper management of complex disability cases and return to work processes

Have a thorough understanding of the AccorHotels and brand specific Crisis Procedures and ensure they are followed these in times of need

Assist with the establishment of onboarding procedures to ensure new colleagues feel welcome and are set up for success

Facilitate sections of Orientation for all new colleagues to ensure an understanding of the Company's policies and procedures

Promote Accor's Employee Value Proposition for Employee Engagement and Acquisition

Support all volunteer committees as needed (Employee Recognition, Health &

- Safety, Diversity &
- Inclusion, Employee Activities, Sustainability)

Advise, guide and assist leaders with the interpretation and consistent application of People &

- Culture policies, procedures, programs, activities, decisions, and legislative requirements

Support an environment which supports open ongoing feedback and coaching to bridge gaps for better performance





Create a learning environment where each direct report has a personal development plan

Serve as a main property point of contact for all HRIS questions

- Provide support and training on HRIS to P&C; and operational teams

Provide support to the P&C; and payroll interactions biweekly to ensure smooth transfer of information for accurate employee pay

Review and follow-up on all employee discussion forms, colleague performance reviews and exit interviews

Address and resolve colleague relation concerns, as well as facilitates escalated performance meetings for an employee base of up to 855

Assist with planning colleague and leadership social events to drive engagement and recognize achievement

Assist with the implementation of the annual Employee Engagement Survey and work throughout the year with department leaders on meaningful action plans to drive engagement

Assist the Director, People &

- Culture with the financial management of the People &
- Culture budget including accurate monthly forecasting and annual budget development

Other duties as assigned

Diploma or Bachelor Degree in related field

- Minimum of 3 years of experience in Human Resources roles, with a minimum of 1 year experience in a Leadership level position

Hotel operation experience is desirable

Knowledge of local labour laws and employment law requirements

Up-to-date on HR trends and practices in the market





Computer literate in Microsoft Window applications required

Ability to create a community which supports a collaborative environment

Strong relationship builder

Excellent interpersonal skills with ability to communicate with all levels of talent

Excellent organization skills, Ability to multi-task

Multicultural awareness and able to work with communities and people from diverse backgrounds

Flexible, able to embrace, and respond to change

Ability to work independently with strong initiative

Self-motivated and highly responsible

Ability to focus attention on colleague needs

Job Perks &

Benefits: Subsidized staff accommodation provided on-site for full time status employees

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)

Comprehensive advantages package (Medical, Vision &

- Dental) including extended benefits like
- Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affimation (Lifetime maximum of $10,000) for full time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont &

- Accor properties world-wide

Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper &

- Whistler (subject to availability)

Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Applicants must be legally eligible to work in Canada.

📌 Assistant Director, People & Culture (Claresholm)
🏢 AccorHotel
📍 Claresholm