DIT_Technical Support Representative (ON)_2026Hamilton, ON, CanadaJob DescriptionPosted Monday, April 6, 2026 at 4:00 AM | Expires Monday, June 1, 2026 at 3:59 AMCompany: Connex Telecommunications Inc. (DependableIT)As aTechnical Support Representative, you’ll be responsible for fielding incoming calls from Internet, Digital Phone and Cable TV subscribers, addressing and resolving their technical concerns. Your assistance will involve guiding them through step‑by‑step troubleshooting procedures via phone communication or coordinating the dispatch of a technician to their residence for hands‑on resolution.The ideal candidate for this position possesses the following characteristics:They are hungry for growth and committed to ongoing learning, self‑fulfillment, health, and happinessThey work to drive limitless improvement and innovation, while sharing ownership and leading by example at every stepThey support, value, and respect every team member with open communication, equal prospect and positivity to achieve goals together.Schedule Availability: Mon‑Sun between hours of 7am – 11:00pm (Rotating shifts)Wage: $17.60/HourOffice Location: Work from home (In‑office work available)What We Have to Offer:An amazing team of coworkers and support staffA fun work culture that appreciates youOngoing development and career advancement – We promote from within; advance your career through your actions!Performance based wage increases every 6 monthsMedical, Dental and Vision Benefits after 6 MonthsAll training and equipment will be provided by ConnexAdditional earning opportunities possible for English/French bilingualWorking as a Technical Support Representative,



You Will:Provide exceptional customer service and problem solving by responding to inbound callsResolve technical issues associated with customer's internet connection, cable TV and digital phoneHave the ability to work with basic computer users who require assistance from agents who are patient and are strong communicatorsBe an active listener who can show empathy and patience in a non‑scripted environmentWork in a fast paced, high volume, environmentBe comfortable with changeMultitask efficiently using several Windows applications simultaneously to verify customer information, determine the root cause of any issue and provide the proper resolutionAchieve performance goals for call time, accuracy, quality, de‑escalation, and customer satisfactionWorking as a Technical Support Representative, You Should Have:Stellar attendance and punctuality are a mustMinimum 1-year customer service experience preferredAbility to receive and implement ongoing feedback / coachingExceptional customer service and interpersonal phone etiquette skillsComfortable with technology, the Internet, Windows, and competent typing skillsAbility to successfully employ de‑escalation strategiesMust be results orientedMotivated to be a consistent performerFlexibility in scheduling availability between 7am and 11:00pm Mon‑SunAdditional information:Candidates must be legally able to work in Ontario, CanadaCandidates should not be convicted of a criminal offense for which a pardon has not been receivedMust have a reliable and consistent internet connection and be able to hard‑wire the provided work router and PC into their home networkSuccessful candidates may be required to provide a picture of their at‑home work environment that provides:An enclosed work area or private work area#J-18808-Ljbffr

📌 Dit_technical Support Representative (On)_2026 - $17.6 An Hour (Winnipeg)
🏢 Connex Telecommunications
📍 Winnipeg