Come join Too Good To Go Canada’s team.Your roleAs an Enterprise Customer Success Manager, you will play a pivotal role in driving the success of our most strategic partnerships. You will be responsible for managing a portfolio of key account partners, building and sustaining strong relationships with senior stakeholders. With a proactive, consultative, and data-driven approach, you will identify opportunities to increase meals saved, grow account value, and expand product adoption. By deeply understanding each partner’s business challenges, you will deliver tailored solutions aligned with our value drivers, ensuring long‑term mutual success.In this role, you will oversee the full account lifecycle from onboarding through to ongoing optimization. You will lead the development and execution of strategic account plans, conduct regular performance reviews such as Quarterly Business Reviews (QBRs), and focus on driving retention at both HQ and store levels. Your ability to effectively pitch our full product portfolio will be key to introducing new categories and enhancing partner engagement. Collaborating closely with Sales, Store Operations, and Marketing teams, you will ensure strong store coverage, optimize supply quality, and deliver a seamless partner experience, all in support of our mission to reduce food waste.Key ResponsibilitiesDrive Account Growth: Own the health and success of your customers from launch through expansion, with a focus on optimizing meals saved.Analyze and Manage Risks: Analyze store data to forecast meal savings accurately. Identify, communicate, and manage store risks proactively throughout the year, and lead in developing resolution strategies.Provide Consultative Support: Offer expert recommendations on food‑saving practices.Lead Client Meetings: Regularly lead and present at client meetings, both in‑person and via video conference, to ensure alignment and progress.Onboard and Train: Oversee the execution of client programs, ensuring they are implemented effectively and deliver the expected value. Train new stores,



collaborating with both store‑level contacts and senior stakeholders to ensure a smooth process.Manage Portfolio Autonomously: Take ownership of your portfolio, maintaining robust relationships and meeting business KPIs independently.Enhance Team Scalability: Contribute to the scalability of the key account team through effective documentation and process optimization.Advocacy and Impact: Act as the voice of the client within Too Good To Go, advocating for their needs and contributing to our mission of reducing food waste through successful partnerships.Expected QualitiesCommunication: Polished and effective communication with stakeholders and team members to ensure that we deliver a high‑quality client engagement with our key account.Value & Solution Selling: Experienced in solving complex business pains through solution selling, using data to influence decisions and successfully expanding partnerships through targeted upselling and cross‑selling.Account Strategy: Effectively manages pipelines and portfolios, driving partner engagement and loyalty while setting benchmarks through strategic, collaborative account leadership.Technical Skills: Experience with sales CRM, project management and analysis tools like Salesforce, Ninja, Looker, Asana, and high competency with Google Drive (sheets, docs, decks).Problem‑Solving Skills: Critical thinking and adaptability are essential for identifying and addressing issues as they arise during the project.Project Management: Meeting monthly meals saved milestones is critical, so strong time‑management skills and the ability to work in multiple launch stages for different regions is imperative.Organizational Skills: Effective documentation and resource management are critical to the successful launch and continued rollout of our key partner.Cool Cucumber:



The ideal candidate thrives in occasional ambiguity and loves a challenge.RequirementsPrevious experience in sales, customer success, business development, or account management – specifically selling into VP+.Strong accountability and a demonstrated ability to manage and meet key performance indicators (KPIs).Master communicator: knows when to speak, how to listen, and how to engage a whole room and keep their attention.Strong commercial acumen and appropriate assertiveness to drive deals forward.Proactive, solution‑focused mindset with a strong emphasis on growth and curiosity.Polished, detail‑oriented professional with a humble and collaborative attitude.Data‑analysis skills to create performance reports and projections to identify and understand trends, opportunities, and issues.Enthusiasm for sustainability, food‑waste reduction, and environmental issues.Experience with value‑based selling and/or MEDDICC methodology (preferred).Bachelor's degree in business, marketing, or a related field (preferred).Our valuesWe Win TogetherWe Raise the BarWe Keep It SimpleWe Build A LegacyWe CareWhat we offerFlexible Work & Time OffHybrid model, 3× a week in office20 paid vacation days each yearPaid volunteer time through Shareback programPaid parental leave with top‑up supportWell‑being & SupportHealth insurance and RRSP matching in CanadaMonthly ClassPass creditsExtra parental leave and days off beyond local legislation and the option for an extra week unpaid leaveConnection & CommunityRegular social events and team celebrationsEnjoy coffee and snacks in our welcoming office spaceParticipation in employee resource groups: P.R.I.D.E., Women in the Workplace, Global Majority Voices, Functionally Diverse Employee Resource GroupsSalary range: $75,000 – $90,000 + commission per annum (actual salaries may vary and this range is not inclusive of additional compensations such as bonus or commission structures).We welcome all applicants and are happy to provide reasonable accommodation at any point in the application or interview process.#J-18808-Ljbffr

📌 Enterprise Customer Success Manager - C$75,000 - C$90,000 A Year (Winnipeg)
🏢 Too Good To Go Canada
📍 Winnipeg