It’s not a package. It’s a promise®.As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years.Shift:37.5 hours/week - Flex Schedule between Monday to Friday: 7:00am-1:00am, Saturday & Sunday: 8:00am-12:00am.Starting Pay Rate:$21.86/hour.Location:140 Champlain Street, Suite 200, Dieppe, NB E1A1N8 - Must work from the center for training and nesting period, after which candidates can work from home.DescriptionSchedule pick-up requests from customers while ensuring correctness of on-file information as well as confirming rates and transit times.Providing correct and updated information to customer inquiries on rates, transit times, products, procedures, etc.,



for any shipments being delivered to domestic destinations.Listen for and document any customer complaints while providing feedback to the customer as to follow-up/procedures.Directing customers to the appropriate department when required.Completing all necessary forms relative to customer service.Decision quality, scheduling calls require the ability to synthesize many options and quickly make decisions.QualificationsMust possess excellent oral communications skills in French and English.Be able to work in high-pressure situations.Must demonstrate a pleasant "can do" attitude.Ability to adapt to rapidly changing circumstances.Basic Geography knowledge.Multifunctional (Pick up and Trace) experience.CompetenciesInstills trustCustomer focusCommunicates effectivelySelf-developmentCollaboratesPosting DetailsLocation:540 - Moncton Cust Care.Working Conditions:Call Centre.Reports to:Supervisor Customer Support.Purolator is an equal chance employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.#J-18808-Ljbffr

📌 Bilingual Customer Care Agent Inbound - $21.9 An Hour (Winnipeg)
🏢 Purolator
📍 Winnipeg