Toronto100 King St West, Suite 62001 First Canadian PlaceToronto, ON M5X1B8, CANOsler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.Reporting to the Manager of Billing Compliance, the Supervisor of Billing Compliance in Client Billing Services will be responsible for overseeing client billing rates compliance procedures, including Client Fee Arrangements, Alternate Fee Arrangements (AFA’s), and Outside Counsel Guidelines (OCGs). The candidate has a proactive “can-do” outlook and ability to research and present effective solutions in response to shifting priorities and challenges. The Supervisor will also provide exceptional internal and external client service, working directly with clients, partners, and billing professionals and key stakeholders to ensure the team executes key operational tasks critical to the firm’s financial performance. This role requires high level of attention to detail, strong time management skills, and the ability to handle technical tasks while maintaining excellent interpersonal communication.This job posting is for an existing vacancy.Major ResponsibilitiesSupervise the rates team members as it relates to Client Fee Arrangements, Alternate Fee Arrangements (AFA’s), Outside Counsel Guidelines (OCGs) and On-boarding to align the team in delivering seamless and exceptional serviceAssist the team and Manager with Client Rate RenewalsOversee the rates team productivity by creating and updating Rates Database,



efficiently work with rates on E-bill platforms and managing new business intake and rate alert emailsReview Financial Outside Counsel Guidelines (OCGs) and update various systems accordingly to capture clients’ requirementsAct as an escalation point for all team members, to solve complex issues, and provide training, excellent customer service, and coverage when Manager is awayEnsure the team's work product and policies abide by Firm policies, and handles confidential materials and documentsAssist the Manager with updating policies, procedures, training materials and team’s year-end performance appraisalsOversee the team's time-off scheduling, work distribution, training initiatives, and ensure availability to address staff needsAssist with projects or additional tasks as assigned by Manager or DirectorResponsible for identifying process improvements, utilizing software to monitor systems, developing quality metrics and actionable recommendationsMonitor team group email folders to ensure requests are being delegated and actioned in a timely mannerPosition RequirementsEducation and ExperienceThis position requires a University Degree specializing in a business discipline, and a minimum of three years Managerial experience in professional services. An equivalent combination of education, training and experience may be acceptable. Prior work experience in finance / pricing / compliance and project management function within the legal or professional services industry is preferred.Knowledge and SkillsHighly analytical problem solverVery high attention to detail,



organized and time management skills along with ability to balance daily tasks and that within the teamAbility to perform in a rapid-paced ever-changing work environment and successfully adapt to changing priorities and work demandsCollaborative with a positive attitude; excels at engaging withclients and building strong rapport and relationshipsKnowledge of SQL would be an asset but not requiredExpert in rates management structures in accounting systems that support the billing process and experience providing guidance to the billing teamExperience with eBilling systems (e.G. Legal Tracker, CounselLink, TyMetrix, etc.) would be an asset but not requiredExperience with accounting systems, Aderant or Elite is an assetProven ability to work cross-functionally with Accounting, Finance and other business areasAbility to communicate insights clearly, both in writing and verbally, accounting for varying subject matter backgroundsProactive approach to work, with a mindset of continuous innovation and process improvementsProficiency with computers including advanced Excel skillsExcellent leadership skills are requiredA compliance and procedural mindset is requiredCompensationThe range of expected compensation for this position is $80,000 - $90,000 annually. Compensation offered will be based on a variety of factors including job-related knowledge, education, skills and experience.We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.Accessibility and AccommodationWe thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.Background and Reference ChecksPlease note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.#J-18808-Ljbffr

📌 Supervisor, Billing Compliance - C$80,000 - C$90,000 A Year (Winnipeg)
🏢 Osler, Hoskin & Harcourt
📍 Winnipeg