Elektrafi is a Canadian financial wellness startup focused on revolutionizing the way individuals manage their finances. Our cutting-edge budgeting and financial planning tool is designed to provide actionable, personalized advice to help users take control of their financial futures. Our mission is to become the go-to resource for employees seeking accessible, reliable, and comprehensive financial guidance, regardless of income or financial background.Our Commitment to Justice, Equity, Diversity, and InclusionAt ElektraFi Innovations Inc, we believe that a diverse team, equitable opportunities, inclusive practices, and a culture of belonging drive innovation and excellence. We are committed to embedding Justice, Equity, Diversity, and Inclusion (JEDI) in all aspects of our work. We welcome candidates of all backgrounds, identities, abilities, and experiences to apply, and we ensure our hiring processes are fair, transparent, and accessible.The OpportunityWe are seeking a Customer Success Manager to ensure our clients achieve measurable value from our platform. This role is ideal for a proactive, relationship-driven communicator who thrives in a fast-paced,



high-impact environment and takes full ownership of the customer experience from onboarding through long-term retention.Key ResponsibilitiesServe as the primary point of contact for assigned clients.Onboard new clients and ensure successful platform adoption.Configure platform customization for enterprise customers.Proactively monitor client usage and engagement; suggest optimizations.Execute customer success playbook steps, including health checks, QBRs, and personalized nudges.Handle incoming client queries via email, chat, and calls.Collaborate with Sales and Product teams to relay feedback and product improvement suggestions.Maintain accurate records in CRM and CS tools; report on KPIs regularly.Any other related projects to drive customer engagement and satisfaction.Qualifications & SkillsWe recognize that skills and experiences come in many forms. If you meet most of the requirements, we encourage you to apply.2–3 years experience in Customer Success, Account Management, or SaaS support.Strong understanding of SaaS fintech platforms and willingness to learn quickly.Excellent written and verbal communication skills — including translating complex financial concepts into plain language, setting clear expectations, and communicating proactively across email, chat, and phone.Ability to analyze usage data and provide actionable insights.Customer-first mindset; detail-oriented and proactive.Comfortable working independently in a hybrid environmentHigh attention to detail with the ability to balance speed and quality.What We OfferCompetitive salary and benefits: FTE: $75-100K CAD, based on experienceOpportunity to make a significant impact on a fast-growing startupSupportive, inclusive, and team-oriented work environmentThe chance to work with cutting-edge technologies and contribute to a meaningful product#J-18808-Ljbffr

📌 Customer Success Manager - C$75,000 - C$100,000 A Year (Winnipeg)
🏢 ElektraFi Innovations
📍 Winnipeg