Reporting To:Full-Time/Part- Time:Full-timeSalary Range:$50,000 base salary + commission (commission structure will be shared during interview)Posting Date:May 6, 2026Closing Date:May 20, 2026Hours of Work:8:30 a.M. – 5:00 p.M.Grade:Office Location: 55.7 Toronto, ON Excellent location! Steps away from the main public transit stationWhat we offer: Highly competitive compensation package which includes, commission, base salary, bonus, benefits, and career advancement opportunities!*Eligibility for benefits is dependent on the terms of employmentThe OpportunityThe Mortgage Specialist is responsible for the retention of existing clients through renewals, early renewals and savings.How you will contributeHandle all incoming calls from the department queue regarding early renewals, maturing accounts and discharge requestsRetention of accounts which are discharged due to a switch or sale of propertySolicit to retain First National customers (inbound and outbound)Selling Mortgage Life Insurance and Home Warranty programsSpeak with clients that are requesting an early renewal for lower interest rates or debt consolidationUtilize technology to aid the mortgage processAccountable for retention percentagesThe experience you needMust possess good communication skills on the telephone and when interacting with internal First National departments and business partnersAbility to multi-task in a fast-paced environmentStrong ability to analyze and resolve problemsShift work would be required to support volume as requiredPrevious inbound/outbound sales experienceKnowledge of mortgage underwriting policies and proceduresKnowledge of mortgage and other debt products to ensure quality First National customer serviceIn accordance with the Financial Services Regulatory Authority of Ontario (FSRA) candidates must meet the educational requirements required for registration with FSRA.



The successful candidate will be registered with FSRA within five days of their start date with First NationalWorking Environment and Physical Demands AnalysisPeriods of high volume with tight timelinesLong periods of stationary position/sittingProlonged periods of repetitive movement (i.E. using a keyboard and mouse)Long periods of time in viewing a computer screenMulti-tasking may include speaking to customers on a telephone call while looking up information on a computer program.Call Centre requirements long periods of time on phone calls using a headset and a queue.Competitive CompensationComprehensive benefits program (i.E., Health Spending Account, Maternity and Parental Leave Top Up)Hybrid working environmentExtensive training programs to set our employees up for successModern office environment conducive to collaborationSupportive teamwork cultureOpportunities to give back to the communities and work through events focused on a variety of charitiesOngoing social events throughout the yearThe team you’ll joinFounded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted.First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [email protected] should you need an accommodation at any point in the recruitment process.Artificial Intelligence is not used in our recruitment or hiring process for this role.#J-18808-Ljbffr

📌 Mortgage Specialist – Renewals - $50,000 A Year (Winnipeg)
🏢 First National
📍 Winnipeg