This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Business Delivery Manager, Americas The Business Delivery Manager reports to the Head, Business Services and serves as a critical central position within a high-profile technology client account. This role is essential for bridging the gap between account objectives and operational excellence. By focusing on communications and successful change management, the Business Delivery Manager ensures that complex account programs and initiatives are not only delivered efficiently but are also widely adopted and understood across the Americas account team, directly impacting employee engagement and operational consistency.

This position offers an excellent opportunity to blend creative thinking, strategic execution, and client relationship skills in a role that directly supports the account.

Client Impact: You'll contribute meaningfully to our most important client relationships through strategic creative work Creative Innovation: Work with cutting-edge AI-powered creative tools while maintaining professional presentation standards Regular interaction with senior leadership and direct contribution to firm-wide client strategy Continuous learning opportunities in emerging creative technologies and client experience methodologies Business Delivery

Lead strategic delivery planning by creating comprehensive roadmaps and program plans that align with JLL and and our client's evolving workplace priorities Work closely with the Senior Leadership Team to plan and execute service line programming Collaborate with the Programs Manager and Performance Manager to schedule program rollouts and define success metrics Drive change management initiatives by facilitating stakeholder workshops, identifying and managing potential points of resistance, and establishing success measures for adoption and the long-term impact of transitions Partner proactively with the Senior Leadership Team, Global Programs,



Business Operations and Governance teams to identify operational bottlenecks, driving continuous process improvement and collaborative problem-solving to enhance overall service delivery.

Creative

Strategy and Client Care

Client journey initiatives that identify opportunities for enhanced engagement and value delivery Coordinate client feedback collection and integration processes, ensuring insights inform service improvements Assist with sensitive client communications and situation management under leadership guidance Collaborate with leadership to translate complex data and strategic concepts into compelling, professional visual presentations for clients Develop narratives and storytelling frameworks that support client communications and highlight our firm's value proposition Create high-quality presentations for client meetings, strategic reviews, and growth opportunities Utilize AI-driven content creation tools to produce unique, high-fidelity client-facing assets Ensure quality control for client-facing reports, proposals, and presentations, maintaining consistency and excellence Write, edit, and produce compelling content that showcases client partnerships and business outcomes across multiple channels Coordinate video production and graphic design deliverables for client communications, ensuring high-quality visual storytelling Support digital presence activities for key accounts, including content development and user experience optimization Collaborate effectively with account teams, leadership, and regional communications professionals to ensure unified client experiences Help maintain consistency, quality, and best practice implementation across all client touchpoints Bachelor's degree in Communications, Design, Marketing, Business, or related field 6+ years of experience in strategic communications, account coordination, client experience, business operations, or related client-facing roles Experience supporting senior leadership in client relationship activities Creative Portfolio:



Demonstrated skills in both professional client presentation work and creative project execution Solid skills in Adobe Creative Cloud, presentation software, and familiarity with AI-powered creative tools Experience supporting high-value client relationships and understanding complex account dynamics Excellent written and verbal communication skills with ability to adapt content for diverse audiences Strong project management skills and ability to manage multiple priorities International communications experience Experience leading communications through organizational change/transformation Agency management experience Public speaking and presentation skills Digital communications strategy expertise 105,000.00 - 130,000.00 CAD per year

Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation. On-site -Toronto, ON Replacement If this resonates with you, we encourage you to apply even if you don't meet all of the requirements. At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.

Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process.

We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at

📌 Business Delivery Manager (Toronto)
🏢 JLL
📍 Toronto