About FeatheryFeathery automates data intake workflows for insurance and wealth management firms. Industry leaders rely on Feathery to power mission-critical workflows like underwriting, client onboarding, and automated account openings.With rapid revenue growth and expanding enterprise demand, we're scaling our go-to-market and customer-facing teams to support increasingly complex implementations across financial services and beyond.Why We're HiringAs Feathery grows, we're partnering with larger, more sophisticated customers who rely on our platform for critical workflows.We're hiring a Forward Deployed Engineer to work directly with enterprise customers to design, implement, and scale workflows on the Feathery platform. This role is ideal for someone who enjoys solving technical problems, working directly with customers, and shaping how a product is adopted in real-world environments.You'll partner closely with customers, product, engineering and sales to deliver successful customer implementations while helping shape the future direction of the Feathery platform.About the RoleThis is a high-ownership role that blends:Customer-facing technical architecture and implementationTechnical partnership across the customer lifecycleWorkflow design, deployment, and problem solvingCross-functional collaboration with Product, Engineering, and Go-to-Market teamsAs an early member of the Forward Deployed Engineering team, you'll help define how we deliver and scale end-to-end customer implementations—from technical discovery and proof-of-concept through production deployment and long-term adoption.What You'll DoCustomer Solutions & ImplementationOwn technical delivery across customer implementations—from technical discovery and proof-of-concept through successful deployment and onboardingPartner with customers to architect, implement,



and optimize complex workflows on the Feathery platformGuide customers on best practices for building scalable, maintainable workflow solutionsMeasure success through successful customer adoption and long-term customer successTechnical Partnership & Solution DesignPartner closely with Sales to understand technical requirements and deliver scalable workflow solutionsTranslate customer requirements into scalable workflow solutionsBuild demos, prototypes, and implementation examples that showcase Feathery's flexibility and powerServe as a trusted technical advisor to prospects and customers from evaluation through implementationProduct Feedback & Platform EnablementShare customer implementation insights and feature requests that help shape the evolution of the Feathery platformCreate technical content, including implementation guides, documentation, and example applicationsHelp customers and internal teams maximize the capabilities of the Feathery platformContribute to improving onboarding and implementation best practicesTeam & Function BuildingHelp turn successful customer implementations into repeatable playbooks, documentation, and best practicesContribute to hiring and mentoring future team membersImprove internal processes, tooling, and implementation playbooks as the team scalesAbout YouExperience in a customer-facing technical role (Forward Deployed Engineering, Solutions Engineering, Sales Engineering, Customer Success,



or similar)Strong problem-solving skills, especially in workflow automation and data-intensive environmentsStrong working knowledge of JavaScript, including writing and troubleshooting scripts and implementation logicBasic familiarity with Python (able to build/debug APIs)Solid communication skills with the ability to work across technical and non-technical teamsComfortable owning customer implementations from discovery through deploymentProactive, resourceful, and comfortable in a fast-paced startup environmentStrong sense of ownership with a focus on delivering exceptional customer outcomesBonusExperience with B2B SaaS fintech platform or workflow automation toolsFamiliarity with low-code/no-code platformsExperience delivering enterprise customer implementationsBackground in financial services (insurance, wealth management, lending)Experience creating technical documentation, demos, or implementation guidesWhat We OfferCompetitive compensation and equityHealth, dental, and vision coverageUnlimited PTODowntown Toronto office locationOffice snacks and lunchesA supportive, low-ego team that values ownership and growthCompany offsite to connect and rechargeIf you're excited about helping enterprise customers successfully implement and scale mission-critical workflows — and want to play a key role in shaping the customer experience at a fast-growing startup — we'd love to hear from you.Feathery is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other legally protected characteristic. We're committed to building an inclusive team and provide reasonable accommodations upon request. #J-18808-Ljbffr

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