Become a key player in chargeback resolution with Plusgrade, focusing on end-to-end dispute processes and actionable insights. This role leverages advanced Excel and SQL skills to drive revenue protection. Plusgrade is seeking a Chargeback Dispute Specialist who will manage the entire chargeback cycle.

The successful candidate will analyze transactional data, gather evidence from multiple sources, and highlight root causes of disputes. This role requires exceptional attention to detail under tight deadlines and the ability to communicate complex trends to partners and stakeholders effectively. Key Responsibilities:

- Own the chargeback process from inquiry to resolution
- Analyze transactional data to identify patterns
- Work with partners to clarify dispute cycles
- Utilize AI tools to enhance workflow efficiency
- Develop actionable insights from chargeback trends Requirements:
- Proven background in chargeback resolution
- Expertise in Excel (formulas, pivot tables) and SQL
- Robust analytical skills for data troubleshooting
- Ability to define reliable outputs from AI tools
- Exceptional communication skills for team collaboration Shape the future of travel with your expertise in chargeback processes at Plusgrade.

📌 Chargeback Dispute Specialist at Plusgrade (Montreal)
🏢 Plusgrade
📍 Montreal