Quality Assurance and Compliance SpecialistDepartment:927 Clarke Ave. West (Battle Centre), Thornhill, ON L4J 8G6Employment Type:Full TimeLocation:Battle Centre/Day Services/ProgramsCompensation:$64,000 / yearDescriptionThe Quality Assurance and Compliance Specialist supports the organization’s commitment to quality, compliance, and service excellence by coordinating internal audits, monitoring adherence to legislative and accreditation standards, and supporting continuous quality improvement initiatives. This role works closely with the operations team to promote consistency in documentation, audit practices, and service delivery standards across programs. Through audits, reviews, and ongoing monitoring, the Lead identifies risks, tracks corrective actions, and provides guidance to support compliance with Ministry requirements, accreditation standards, and organizational policies within the developmental services sector.Key Responsibilities:1. Quality Assurance and Compliance CoordinationCoordinate and schedule internal audits across programs and service locationsConduct comprehensive audits (in office and electronic systems such as ShareVision), including program records, individual files, and location documentationReview Individual Support Plans (ISP), Behavioural Support Plans, and related documentation to ensure alignment with Ministry standards and person‑centred practicesParticipate in medication cabinet audits in collaboration with the Direct Support SupervisorSupport consistent documentation and record‑keeping practices in alignment with organizational policiesMaintain up-to-date knowledge of legislative and regulatory requirements, including Quality Assurance Measures (QAM), MCCSS standards, and relevant Acts2. Accreditation & Audit ReadinessSupport accreditation readiness activities,



including audit preparation, documentation collection, and evidence submissionConduct gap analyses to assess compliance with accreditation standards and identify areas for improvementMaintain audit tools, templates, and checklists to support consistent audit and accreditation processesSupport preparation for external reviews, inspections, and accreditation activities3. Compliance Monitoring & Risk ManagementIdentify compliance risks, gaps, and areas of concern through audits and program reviewsDevelop, implement, and evaluate corrective actions to address identified gaps, ensuring effective resolution and sustained complianceDesign and implement tools and processes to support ongoing gap identification, tracking, and resolutionContinuously monitor outcomes, reassess effectiveness, and refine corrective actions and tools to drive continuous improvementAnalyze audit findings to identify trends, systemic issues, and areas for improvementEscalate significant risks, non‑compliance, or unresolved issues to the Manager, Quality AssurancePrepare and maintain reports summarizing audit outcomes, risk levels, and compliance statusEnsure continuous improvement cycles are documented and aligned with audit and accreditation requirements4.



Program Support & Subject Matter GuidanceAct as a resource and provide guidance to staff and supervisors on quality assurance practices and compliance requirementsProvide education and support on ISP development, documentation expectations, and audit readinessSupport program teams in implementing corrective actions and quality improvement initiativesPromote consistency, accountability, and continuous improvement across programs5. Leadership & Organizational EngagementParticipate in supervisor meetings, committees, and cross-functional initiatives related to quality and complianceSupport the implementation of quality assurance initiatives led by the Manager of Quality AssuranceStay current on legislative, regulatory, and sector best practicesQualifications1) QualificationsPost‑secondary education in Social Services, Developmental Services, Child & Youth Work, Health Services, or a related field (minimum diploma required; bachelor’s degreepreferred), or an equivalent combination of education and relevant experienceMinimum 3–5 years of experience in developmental services, with experience in quality assurance, compliance, audits, or program supervisionStrong knowledge of QAM, MCCSS standards, and accreditation processes (FOCUS, CARF)Experience with ISP, Behavioural Support Plans, and documentation complianceStrong analytical, organizational, and problem‑solving skillsExcellent communication and ability to work across teamsProficiency in Microsoft Office SuiteExperience with systems like ShareVision is an assetAbility to travel as requiredReena is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources.#J-18808-Ljbffr

📌 Quality Assurance And Compliance Specialist - C$64,000 A Year (Winnipeg)
🏢 Reena
📍 Winnipeg