Compensation: $80,000 - $90,000Location: After 90 days, this role is required to be in-office in Kelowna full-timeMartell Group is committed to building people, brands, and ventures that create meaningful impact. We seek individuals who embody leadership, growth, and simplicity.The RoleWe’re hiring a full-time Technical Support Engineer to own the customer support queue end to end. The majority of tickets fall into a few recurring patterns—API key and billing issues with third‑party providers, container connectivity problems, config sync failures, and memory/continuity bugs—requiring deep debugging. Comfortable with Linux, container logs, databases, and complex systems.What You’ll DoTriage and resolve customer support tickets across ~10 issue categories.Prioritize issues by frequency and customer impact.Diagnose third‑party API key and billing issues (Anthropic, OpenAI,



Brave Search).Debug container connectivity and reachability across deployment types.Investigate agent memory loss and continuity failures.Trace configuration delivery issues through the deployment pipeline.Verify browser automation tools function correctly inside containers.Identify functionality breaks caused by upstream package updates.Analyze health monitoring data to distinguish real outages from false alarms.Guide customers in reviewing billing dashboards and API console settings.Escalate issues with explicit documentation when platform fixes are needed.What We’re Looking For2 to 4 years of experience in technical support, DevOps, SRE, or similar roles.Strong Linux command‑line skills.Comfortable with SSH, Docker, and basic shell scripting.Familiarity with AWS services.Experience querying relational databases.Ability to read TypeScript or Node.Js code to trace logic and debug issues.Strong written communication skills for customer tickets and internal GitHub documentation.Bonus PointsExperience with network tunneling or proxy setups.Familiarity with LLM API providers (Anthropic, OpenAI), including billing, rate limits, and tiers.Experience with container orchestration beyond basic Docker.#J-18808-Ljbffr

📌 Technical Support Engineer - $80,000 - $90,000 A Year (Winnipeg)
🏢 Martell Group
📍 Winnipeg