Job OverviewLocation: Mississauga, OntarioCompany: Mattamy Homes CanadaDepartment: Information Technology, GTA HomebuildingEmployment Type: Full‑timeReports To: Manager, Division ServicesMattamy Homes Canada is one of North America’s largest family‑owned homebuilders. The company focuses on creating thoughtful communities with a strong emphasis on people, environment, and innovation. IT Support Specialists play a key role in enabling business operations across the Toronto Homebuilding business.ResponsibilitiesProvide exemplary end‑user support and service in all situations, informing users of progress and workarounds.Respond promptly to user requests for information and assist in application system problem resolution.Exercise technical oversight of onsite and offsite meeting facilities, ensuring seamless AV functionality and technical assistance.Collaborate with IT Service Delivery Leads on incident management, problem management, root‑cause analysis, and after‑hours incident resolution.Build relationships and promote awareness of remote office activities with key stakeholders in different divisions.Enforce defined processes and procedures for IT support and incident resolution.Partner with People & Culture and business leads to ensure onboarding/offboarding procedures are followed.Assist all users with Windows 10/11, Dell, iPads, iPhones, Android, and related hardware and software support.Troubleshoot meeting‑related issues with Logitech devices, Microsoft Teams, and assist remote users via LogMeIn.Triage issues and service requests via phone, e‑mail,



or service desk ticketing system.Log incoming calls in an incident management tool and resolve or escalate as required.Train users on Mattamy processes and applications.Manage ordering and deployment of hardware and software required for users.Maintain the user hardware central database.Manage distribution groups.Assist users in troubleshooting multi‑factor authentication (MFA) issues.Deploy and troubleshoot Konica Minolta printers and manage toner inventory.Travel to remote office locations as needed.What You BringStrong knowledge of computer hardware, software, operating systems, and networking fundamentals (LAN/WAN/VPN).Proficiency in diagnosing and resolving technical issues in Windows and/or Mac environments.Understanding of Wide Area Network and LAN technologies for site, trailer, and office connections.Experience with client support and a proven ability to deliver high‑level customer service.Excellent written and verbal communication skills.Strong customer‑ and vendor‑relationship management skills.Proactive problem‑solving with strong decision‑making capability.Ability to achieve performance goals and meet strict deadlines in a fast‑paced workplace.Ready to travel within the GTA region.Bonus PointsCollege Diploma or University Degree in business or information systems.Experience with Fresh Service, SolarWinds, Office 365 (Applications, Email, Teams, SharePoint, PIMS/LAPS, MFA), Active Directory, Apple, Windows, Android, Dell Hardware, JD Edwards, and LogMeIn.CompensationThe base salary range for this position is $57,500 – $87,500. Actual pay may vary depending on job‑related knowledge, competencies, and skills. Eligible candidates may also participate in Mattamy’s annual bonus program.AccommodationMattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation during any aspect of the selection process, please notify us in your application and we will work with you to meet your needs.#J-18808-Ljbffr

📌 It Support Specialist - C$57,500 - C$87,500 A Year (Winnipeg)
🏢 Mattamy Homes Canada
📍 Winnipeg