CRITICALL CALL AGENTReference #: 2026-58At Ornge, we believe that ordinary people can do extraordinary things. Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.Job DetailsPosition Title: Call AgentDepartment/Section: CritiCall Call CenterEmployment Status: Permanent Part Time – 4 positions, 11.25 hours per weekSalary Range: Starting salary of $32.41 per hour in accordance with CUPE local 7800Work Mode: On-SiteLocation: 1725 Upper James St., HamiltonPosting Open Date: April 29, 2026Posting Close Date: May 6, 2026Ornge and CritiCall Ontario have long shared a mission of ensuring critically ill patients across Ontario receive timely, safe, and coordinated care. With the recent unification of services, we are entering an exciting new chapter that will broaden our impact.About CritiCall OntarioCritiCall Ontario is a 24‑hour emergency consultation and referral service funded by the Ontario Ministry of Health. It supports physicians in acute care hospitals across Ontario by facilitating access to urgent and emergent care. Established in 1988, CritiCall has adapted to meet evolving healthcare needs and has recently integrated with Ornge, Ontario’s air ambulance and critical care transport provider.Role SummaryAs a Call Agent, you will be at the heart of Ontario’s critical care coordination system. You’ll facilitate emergency patient referrals and communication services for healthcare providers across the province, ensuring patients receive the right care, at the right time, in the right place.This role is ideal for individuals who thrive in fast‑paced environments, understand healthcare systems well,



and are committed to making a meaningful difference in patient outcomes.Key AccountabilitiesFacilitate real‑time communication between healthcare providers and medical resources across Ontario.Maintain and navigate multiple data systems while prioritizing patient needs.Collaborate with community, regional, and provincial partners to support seamless care coordination.Participate in quality assurance and continuous improvement initiatives.Apply critical thinking and problem‑solving to triage cases and identify appropriate medical specialists.De‑escalate challenging conversations with professionalism and empathy.QualificationsSecondary education with a minimum of 2 years of medically related experience (paramedic, RN/RPN, emergency or clinical experience preferred) or an Emergency Telecommunications Certificate.Valid Standard First‑Aid/CPR and AED Level C Certificate within 24 months of hire date.Knowledge of the provincial ambulance system and emergency services communications.Experience working within the Air and/or Land Ambulance Transfer System preferred.Dispatch experience considered an asset.Completion of a Medical Terminology course.Ability to read, write, and speak English fluently in accordance with current Ministry of Health Communications Service Review Standards.Technical proficiency in call centre systems, automated telecommunications tools, and MS Office Suite.Hours of WorkSuccessful candidates must be able to work shift work in a 24/7 operation, including rotational shifts on weekdays, weekends, and statutory holidays as required.



All candidates will be required to complete and meet the terms of a Declaration of Willingness and Ability to Work.Recruitment, Training and Onboarding ProgramAll applicants must successfully pass CritiCall pre‑employment testing as part of the recruitment process.New hires will be required to satisfy CritiCall Training and Orientation Program requirements.Total RewardsPay in lieu of advantages and vacation.24/7 Employee and Family Assistance Program.Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, and attractions.EEO & Inclusion StatementOrnge encourages applications from candidates identifying as a member of a traditionally underrepresented group, including First Nations, Métis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities.Ornge is committed to providing accessible accommodations in compliance with the Accessibility for Ontarians with Disabilities Act. If you require accommodation during the recruitment process, email [email protected] communicates with candidates for job openings by email and does not incorporate AI technology in its recruitment process. Applicants are responsible for checking their email for updates and ensuring they can receive messages from unfamiliar senders.Next StepsIf you are ready to uplift lives, apply directly online.On application, we’ll send an email with instructions on how to check your application status within Jobvite.Ornge encourages applications from the groups listed above and provides accommodations as needed.After applying, monitor your email for updates; failure to respond may result in removal from the competition.Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us.Ornge. Lives uplifted.#J-18808-Ljbffr

📌 Criticall Call Agent - $32.4 An Hour - Part Time (Winnipeg)
🏢 Ornge
📍 Winnipeg