About the Role We are looking for a skilled Cloud Operations / Systems Engineer with 5–8 years of experience to support enterprise cloud infrastructure and mission-critical hybrid environments. This role plays a key part in ensuring platform stability, operational continuity, and infrastructure reliability across large-scale environments. ? Key Responsibilities Cloud Infrastructure Operations - Manage and support enterprise production and lab environments

- Ensure availability, stability, and compliance with infrastructure standards
- Perform configuration management, patching, and system updates Patch Management & Servicing - Execute patch deployments and firmware upgrades
- Validate servicing cycles and perform post-implementation checks
- Ensure alignment with enterprise security and compliance standards Monitoring & Systems Reliability - Monitor infrastructure across compute, storage, and virtualization layers
- Conduct health checks and performance analysis
- Identify risks, anomalies, and opportunities to improve system resilience Incident Management & Troubleshooting - Manage Incidents (ICM) and defects via Azure DevOps (ADO)
- Perform root cause analysis (RCA)
- Analyze logs, telemetry,



and infrastructure alerts Infrastructure & Hardware Support - Monitor hardware health and firmware status
- Support diagnostics, remediation, and maintenance tracking
- Ensure overall infrastructure stability and continuity ?️ Required Skills - Strong experience in Cloud Infrastructure Operations
- Knowledge of Windows and/or Linux systems administration
- Hands-on experience with Azure DevOps (ADO) and Incident Management (ICM)
- Experience in patch management and release servicing
- Exposure to virtualization and hybrid cloud environments
- Strong monitoring, troubleshooting, and diagnostic skills ? What We’re Looking For ✔️ Robust ownership and accountability mindset ✔️ Advanced analytical and troubleshooting skills ✔️ Experience working in mission-critical environments ✔️ Excellent communication and documentation skills ✔️ Continuous learning mindset (automation / AI-driven operations preferred) ? Why Join Us - Work on large-scale enterprise cloud environments
- Be part of high-impact, mission-critical operations
- Opportunity to grow within a global technology organization ? Interested? Apply now or reach out directly!

📌 Cloud Operations / Systems Engineer (Vancouver)
🏢 HCLTech
📍 Vancouver