At Pursuit, we create opportunities for guests to truly connect with iconic destinations. As a Global Reservations Agent you’ll help guests plan and book unforgettable experiences across North America, from Banff to Montana, Alaska and beyond.What You’ll DoHelp guests plan, book, and modify reservations across hotels, attractions, and transportation within Canada and the USA.Deliver exceptional service across phone, email, and chat.Identify opportunities to enhance the guest experience through upselling and cross‑selling.Resolve guest questions and concerns with professionalism and empathy.Maintain accurate bookings and guest information across multiple systems.Stay current on products, promotions, and destinations.Collaborate with internal teams to ensure seamless guest experiences.What You’ll Gain (Beyond the Paycheque)Sales & Revenue Skills (upsell, cross‑sell, conversion)Customer Experience ExpertiseCommunication & Problem‑SolvingExposure to Modern Systems & Automated PlatformsHospitality & Travel Industry KnowledgeWhat Makes You a Strong FitYou enjoy helping people and creating great experiences.You’re comfortable talking to customers and building rapport.You’re motivated by performance, goals, and incentives.You can multitask across systems in a fast‑paced environment.You’re reliable, adaptable,



and open to learning.QualificationsRequired1+ years in customer service, hospitality, retail, or contact centre environments.Solid verbal and written communication skills in English.Comfortable using multiple systems and digital tools.Ability to work flexible shifts (including evenings, weekends, and holidays).Consent to a criminal record check.PreferredExperience in travel, hospitality, or reservations.Familiarity with systems such as Inntopia, Maestro, Ventrata, CRM tools, and telephony platforms.Experience in sales or upselling environments.CompensationStarting wage: $18.50/hour.Equal Employment Opportunities InformationPursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].#J-18808-Ljbffr

📌 Global Reservations Agent - $18.5 An Hour (Winnipeg)
🏢 Pursuit
📍 Winnipeg