D365 Customer Engagement - Applications SpecialistPosted Monday, April 13, 2026 at 4:00 AMJob TitleD365 Customer Engagement - Applications SpecialistDepartmentInformation TechnologyReporting toManager, Business ApplicationsEmployment TypeFull-Time, PermanentVacancy StatusThis position is vacant.Greenfield is looking for a D365 Customer Engagement - Applications Specialist to join our growing team.Position OverviewThe D365 CE Applications Specialist is responsible for designing, configuring, developing, and supporting Microsoft Dynamics 365 Customer Engagement solutions to enhance business functionality across Sales, Customer Service, and Marketing, while maintaining strong alignment with business objectives. This role serves as Greenfield's primary technical resource and subject‑matter expert for the CE platform, owning end‑to‑end technical delivery, administration, and ongoing evolution of the CE environment. This role combines hands‑on development with platform ownership and solution leadership; depth in all areas is not required, but solid capability in most is expected. Greenfield operates in a 24/7 environment, and some responsibilities may require occasional off‑hours work to support system updates, releases, or issue resolution.Who You AreBachelor's Degree or equivalent in Computer Science, Math, Engineering, Technology, Management, Computer/Information Systems or related field.Strong analytical skillsand database experienceMust be able to think critically and adapt to solving problems to meet business objectivesStrong verbal and written communication skills, with an ability to translate technical concepts for non-technical audiencesAbility to foster collaborative, cross‑department relationships to meet common objectivesStrong coaching and leadership skillsProvenabilityto take initiative and deliver outstanding performance.Possesses Company values of honesty, integrity, respect, commitment,



and open to change while modelling the Company Core Principles in all activitiesYour Experience Should Include5+ years of hands‑on functional‑technical experience with Microsoft Dynamics 365 CE or Dynamics CRM across Sales, Customer Service, or Marketing4+ years of Power Platform development (Power Automate, Power Apps, Dataverse)3+ years of system integration experience using REST/OData APIs, Azure Logic Apps, or middleware tooling2+ years working directly with Sales, Customer Service, or Marketing business teams to deliver CE solutionsExperience with ALM and environment management using Azure DevOps or Power Platform PipelinesFamiliarity with Azure Cloud services, including Azure Integration Services and Azure Active DirectoryExperience with plugin development using C# and the Dynamics SDKExperience leading or supporting a CRM migration to D365 CEDual-Write configuration experience (D365 CE ↔ D365 F&O)Experience with full‑life‑cycle D365 CE implementations (at least 2 enterprise‑scale projects)Nice to HaveExperience with Dynamics 365 Customer Insights – Journeys (formerly Marketing)Experience with eCommerce platform integrationsExperience in manufacturing, agriculture, or industrial sectorsMB-230: Microsoft Dynamics 365 Customer ServiceJob ResponsibilitiesDesign, configure, and support D365 CE modules, including Sales, Customer Service, and Marketing (Customer Insights – Journeys) in alignment with business requirementsCollaborate with business stakeholders to gather, analyze, and validate requirements, translating them into functional design documents and technical specificationsDesign, develop, and document integrations between D365 CE and other enterprise systems including D365 F&O, eCommerce,



and third‑party platformsManage the D365 CE environment lifecycle across Dev, QA, UAT, and Production using ALM/DevOps and CI/CD best practicesUphold security best practices including security role design and field‑level security configurationPromote code changes through established Unit, Integrated, and User Acceptance Testing processesPerform gap analysis between D365 CE platform capabilities and business requirements, recommending pragmatic solutionsPrioritize and troubleshoot incoming ticket escalations in accordance with set SLAs, working closely with IT Service Desk members and coordinating with vendors as requiredStay current with D365 CE product updates, new features, and Microsoft roadmap developmentsLead and manage projects related to new CE feature deployments, upgrades, and enhancementsContribute to the overall Objectives & Key Results assigned to the Business Applications teamEstablish and review system, application, and user security controls while ensuring compliance with organizational standardsCreate and maintain clear and comprehensive technical documentation including solution designs, integration diagrams, test plans, and troubleshooting guidelinesFoster an environment of learning and growth by mentoring and collaborating with junior IT team membersFollow Information Technology policies and proceduresOther duties as assignedMust be willing to travel to meet business objectives, approx.5%Total Compensation & CareBase salary dependent on experience and demonstrated performance– $110,000 - $125,000Formal and informal training opportunitiesComprehensive health and dental benefitsIncome protection: short- and long‑term disability coverage, life insurance, paid personal sick timeVacation time exceeding industry standardsCompany funded retirement savings program with individual contribution opportunitiesMeaningful and challenging workCurated intentional culture focused on growth and development, engagement, and communication#J-18808-Ljbffr

📌 Customer Engagement - Applications Specialist - $110,000 - $125,000 A Year (Winnipeg)
🏢 Greenfield
📍 Winnipeg