Elevate customer interactions at DrugBank as a Customer Success Manager on a fixed-term contract, focusing on account onboarding and engagement strategies. Empower clients with your expertise.

You will take charge of a pooled portfolio during a minimum 12-month term, utilizing up-to-date tools to enhance customer experiences from implementation through renewal. Your work will drive efficiency in managing multiple accounts while maintaining a high standard of quality and personalization in interactions. Collaborate with various teams to continuously refine customer success processes.

Key Responsibilities:



• Manage account implementation and onboarding processes • Prepare detailed client engagement materials and communication • Assess and address renewal risks proactively • Conduct health assessments and engagement touchpoints • Improve team workflows by identifying process gaps

Requirements: • 1-2+ years in a customer-facing role, ideally in tech • CRM experience; familiarity with HubSpot is an advantage • Excellent communication and organization skills • Ability to manage diverse account portfolios effectively • Flexible and adaptable in a rapidly changing environment

Shape the future of customer success at DrugBank with your knowledge and initiative. #J-18808-Ljbffr

📌 Fixed-Term Customer Success Manager Role (Winnipeg)
🏢 DrugBank
📍 Winnipeg