Job SummaryThe Manager, Application Support leads a team of Application Support Specialists to ensure the stability, performance, and continuous improvement of both SaaS and on‑premise applications. The role supports internal teams and external partners such as EMR companies and clinics, overseeing escalated issue resolution, vendor relationships, process improvements, user training, and roadmap planning.Title: Manager, Application SupportLocation: Brampton, ONShift: Day shiftWork Style: HybridStart Date: ASAPEmployment DetailsJob Status: Permanent Full‑TimeVacancy Type: ExistingCompensationPay rate: $84,000 to $105,000 (annual)ResponsibilitiesOversee the resolution of escalated incidents to minimize business impactEnsure application stability and availability by collaborating with IT infrastructure, security, and development teamsOwn and improve application support processes, ensuring efficiency and high‑quality service deliveryDirectly manage a team of Application Support Specialists, providing coaching, mentorship, and career developmentOversee hiring, onboarding, and performance management for the teamFoster a culture of continuous learning and improvement within the support teamWork closely with Infrastructure, Development, and Security teams to align on application support needsPartner with key business units such as Operations, Finance, and HR to ensure applications meet business needsManage relationships with external partners (EMR companies, clinics) and third‑party vendors for application support and improvementsOversee security patching and vulnerability management in collaboration with the IT Security teamEnsure applications align with internal security policies and industry best practicesOversee user training, documentation,



and knowledge base management to enhance self‑service capabilitiesDrive end‑user adoption of new applications and system updates through structured communication and training initiativesQualifications7+ years experience in Application Support or IT Service Management, with at least 3 years in a leadership roleExperience managing SaaS and on‑premise applications in a high‑demand environmentStrong expertise in incident resolution, troubleshooting, and application lifecycle managementProven experience working with ServiceNow or similar IT Service Management toolsStrong vendor management skills, including contract negotiations and performance trackingExperience overseeing security patching and application vulnerability management in collaboration with IT SecurityExperience working in healthcare, laboratory, or clinical environments is a plusFamiliarity with application monitoring and automation toolsWorking ConditionsSome after‑hours and weekend work may be required for critical application issuesOccasional travel to satellite locations may be neededOffice‑based role with flexibility for remote work as neededFast‑paced, high‑volume IT support environmentOther InformationThe hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to level of experience and education requirements.At Dynacare, we may leverage AI‑powered tools in our recruitment process. AI will never reach out to our candidates directly.EEO StatementDynacare is proud to be an equal chance employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring process.#J-18808-Ljbffr

📌 Manager, Application Support - C$84,000 - C$105,000 A Year (Winnipeg)
🏢 Dynacare
📍 Winnipeg