FT Emergency Roadside Services (ERS) DriverThorold, ON, CanadaJob DescriptionPosted Monday, May 4, 2026 at 4:00 AMWho we areCAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing oursuite of relevant services and products. A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day!Location:Thorold, ONStatus:Full-Time Permanent, On-SiteThis posting is to fill an existing vacancy.About the RoleOur Emergency Roadside Service (ERS) Drivers are roadside heroes and trusted brand ambassadors for CAA Niagara. Combining strong customer service skills with mechanical and technical aptitude, ERS Drivers provide timely, professional, and compassionate roadside assistance to our members when they need it most.In this role, you will operate a CAA Niagara fleet vehicle to deliver a range of emergency roadside services, including battery service, lockouts, tire changes, and towing using wreckers and flatbeds. With safety, service excellence, and member care at the core of everything you do, you will play a vital role in getting our members back on the road safely and efficiently.The hourly wage for this role is $22.55.Key ResponsibilitiesDeliver outstanding member service and act as a skilled ambassador for CAA Niagara.Operate a CAA Niagara fleet-owned service vehicle in response to dispatch callsAssess vehicles and provide basic roadside services,



including:Lockout assistanceBattery testing and replacementTire repair and replacementVehicle hookup to wreckers (including use of dolly wheels)Loading vehicles onto flatbed trucksSafely operate towing equipment, chains, straps, and ratchets.Adhere to all applicable safety standards, internal policies, procedures, and traffic laws.Complete daily vehicle inspections and circle checks to maintain a safe and clean fleet vehicle.Use company-provided technology (tablet) to receive dispatches, update call status, and communicate with dispatch and management.Meet productivity and service goals set by management.Cross-train and operate light service vehicles, tow trucks, or flatbeds as requiredPerform other duties as assigned based on operational needs.Qualifications & SkillsMust‑Haves (BFOR)A valid Class G driver’s licensePhysical readiness to lift up to 70 lbs and perform tasks like bending, twisting, kneeling, pushing, and pulling throughout the day (all truck types require ‘heavy’ physical effort)Successful completion of a driver training program approved by the Ministry of Transportation (MOT) and ability to maintain towing licenses,



which include annual background checks and driver abstract reviewsA clean driving record to meet our company insurance requirementsOther Qualifications & SkillsStrong customer service skills with the ability to remain calm and professional under pressureMechanical and technical aptitude with a basic understanding of vehicle systemsComfortable using tablets and basic computer technologyAbility to work independently while collaborating effectively with dispatch and team membersEducation & ExperienceSecondary School Diploma preferredMinimum 2 years of customer service experiencePrevious towing or roadside assistance experience considered an assetWorking Conditions24/7 operation, including evenings, weekends, and holidaysWorking outdoors in all weather conditions, including inclement weatherPhysically demanding role requiring regular use of upper and lower body throughout the shiftWhat’s In It For You100% employer-paid premiums for health, dental, vision, life, and travel insuranceVirtual healthcare and nurse navigation supportDefined Contribution Registered Pension PlanGrowth, training, and development opportunitiesGive Where You Live program (community volunteer program)Green and Wellness Reimbursement ProgramPaid personal and vacation hoursInterview ProcessOur process is designed to provide a full picture of how you would contribute to our team:Pre‑screening callIn‑person interviewBackground and referencesOfferCAA Niagara does not currently use artificial intelligence in the screening or selection of applicants.CAA Niagara is an equal opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department [email protected] will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.#J-18808-Ljbffr

📌 Ft Emergency Roadside Services (Ers) Driver - C$22.6 An Hour (Winnipeg)
🏢 CAA Niagara
📍 Winnipeg