POSITION SUMMARY

We are seeking an experienced and motivated Office Administrator/Customer Service Representative to join our office administrative team. The successful candidate will play a key role in delivering exceptional customer service while supporting daily office operations and data entry duties.

JOB SCOPE – DUTIES & RESPONSIBILITIES
Provide qualified and friendly customer service via phone, email and in person.
Respond to customer inquiries, process orders, and resolve issues in a timely manner.
Perform accurate data entry and maintain customer and sales records
Support the sales team with administrative tasks and order processing.
Coordinate with internal departments to ensure smooth workflow and customer satisfaction.
Handle all general office duties such as answering phones, and reception coverage
Assist with invoicing, billing and credit note processing.
P.O. Receipts,



Stock transfers and Load sheets
Work effectively in a team-based workplace.
- Shift may vary as coverage for business needs may fluctuate.
Other duties as assigned

JOB SKILLS & QUALIFICATIONS
Strong customer focus, understanding customer needs.
Previous experience in office administration and/or Customer Service role
Excellent verbal and written communication skills.
Excellent problem solving and process improvement skills.
Excellent organizational skills and attention to detail.
Ability to multitask and prioritize in a fast paced, environment.
Qualified, reliable, and customer-focused attitude.
Proficient in Microsoft Office (word, excel, outlook) and data entry systems

📌 Office Administrator / Customer Service Representative Mount Pearl
🏢 Flanagan Foodservice
📍 Mount Pearl