Join Enercare as a Workforce Analyst and leverage AI-driven insights to refine workforce planning strategies. This full time role is based in Niagara/Markham and plays a vital role in our Home Services contact center.

You will focus on staffing models, call volume forecasts, and data analysis to enhance overall customer experience. Candidates should have a solid analytical spine, hands-on experience with AI tools, and an advanced grasp of Excel to effectively partner in our mission of high-quality service.

Key Responsibilities:
Utilize AI for improving call volume forecasts and staffing plans
Monitor and analyze data trends for operational risks
Build forecasting models and reporting dashboards
Collaborate with Operations to refine forecasting processes
Evaluate and optimize forecasting assumptions regularly

Requirements:
4–7+ years in Workforce Analytics, forecasting, or contact centers
Proficient in AI-assisted analytics and predictive tools
Solid Excel skills for modeling and reporting
Familiar with contact center metrics and data interpretation
Proven track record in deriving actionable insights from data

Enhance your career with analytics-driven decisions at Enercare.
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📌 Workforce Analyst With Ai Expertise Markham (Canada)
🏢 ENERCARE
📍 Canada