Overview
We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves engaging with customers to provide exceptional service, resolve inquiries, and support sales initiatives. The ideal candidate will possess robust communication skills and demonstrate a passion for helping others. This position offers an excellent opportunity to develop your customer service expertise in a dynamic environment.

Duties
Handle incoming customer inquiries via phone, email, or chat with professionalism and courtesy
Assist customers with product or service information, troubleshooting issues, and resolving complaints
Perform data entry accurately to update customer records and transaction details
Identify opportunities for upselling and cross-selling additional products or services
Maintain excellent phone etiquette and communication skills to ensure positive customer interactions




Collaborate with team members to improve service processes and customer satisfaction
Analyze customer feedback and interaction data to identify trends and suggest improvements

Requirements
Solid communication skills in English; French and/or Spanish is an asset.
Experience in customer service, sales, or related fields preferred
Ability to perform data entry efficiently and accurately
Excellent analysis skills to interpret customer needs and feedback
Demonstrated upselling abilities and sales experience are a plus
Strong phone etiquette and interpersonal skills required to foster positive relationships with customers
Ability to work effectively in a fast-paced environment with a focus on teamwork and problem-solving

Pay: $22.00-$24.00 per hour

Benefits:
In office parking

Work Location: In person

📌 Csr Customer Service Representative Burlington (Canada)
🏢 Got Parts
📍 Canada