Reporting to the Front desk Manager, the Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and close out guest accounts upon completion of stay to meet the brand high standards of quality, at our Holiday Inn Express Regina South, in Regina, SK.

This is a unionized position

BASIC REPONSIBILITIES:
Check in/check out guests in a friendly and qualified manner ensuring accuracy of all information/billing
Greet customers immediately with a friendly and sincere welcome. Listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
Verify and authorize credit cards using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.
Promptly answer the telephone using positive and clear communication.
Carry out all Guest Services and cashiering duties achieving accuracy and logical work sequence
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction,



negotiate compromise, which may include authorizing revenue allowances.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.

The successful candidate will possess the following qualifications:
Be able to legally work in Canada
Previous front desk experience in a branded hotel an asset
Must have the ability to communicate well in English
Able to work weekdays/weekend
Self-starting personality with an even disposition.
Maintain a qualified appearance and manner at all times.
Can communicate well with guests.
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Ability to effectively deal with guest and employee concerns in a friendly and positive manner.

Thank you for your interest. Only those who are selected for an interview will be contacted.

Pay: $15.91-$19.58 per hour

Advantages:
Company pension
Dental care
Disability insurance
Extended health care
Vision care

Experience:
Hotel front desk: 1 year (preferred)

Work Location: In person

📌 Front Desk Agent Regina
🏢 Hurst Hospitality
📍 Regina