Overview

We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves engaging with customers to provide exceptional service, resolve inquiries, and support sales initiatives. The ideal candidate will possess strong communication skills and demonstrate a passion for helping others. This position offers an excellent opportunity to develop your customer service expertise in a dynamic environment.

Duties

- Handle incoming customer inquiries via phone, email, or chat with professionalism and courtesy

- Assist customers with product or service information, troubleshooting issues, and resolving complaints

- Perform data entry accurately to update customer records and transaction details

- Identify opportunities for upselling and cross-selling additional products or services

- Maintain excellent phone etiquette and communication skills to ensure positive customer interactions





- Collaborate with team members to improve service processes and customer satisfaction

- Analyze customer feedback and interaction data to identify trends and suggest improvements

Requirements

- Strong communication skills in English; French and/or Spanish is an asset.

- Experience in customer service, sales, or related fields preferred

- Ability to perform data entry efficiently and accurately

- Excellent analysis skills to interpret customer needs and feedback

- Demonstrated upselling abilities and sales experience are a plus

- Strong phone etiquette and interpersonal skills required to foster positive relationships with customers

- Ability to work effectively in a fast-paced environment with a focus on teamwork and problem-solving

Pay: $22.00-$24.00 per hour

Perks

- On-site parking

Work Location: In person

📌 CSR - Customer Service Representative (Burlington)
🏢 Got Parts
📍 Burlington