Talbot Promo is a leading provider of promotional product, corporate apparel and uniforms across Canada. For decades, we have built our reputation by continually investing, innovating, and delivering meaningful value to our customers and the promotional products marketplace.

We specialize in helping organizations strengthen and leverage the power of their brand through creative, high-quality promotional products and apparel solutions. Our experience, industry knowledge, and commitment to service have helped establish Talbot Promo as one of Canada’s largest promotional products, corporate apparel and uniform providers.

At Talbot Promo, we aspire to build a company where employees and clients are proud to be part of our organization. Our culture is guided by our core values:

- Improve the lives of those around us
- Operate with integrity
- Embrace diversity and inclusion
- Make it fun
- Earn a fair profit

We are a family-oriented organization that believes in treating everyone we work with—including our employees, customers, partners, and suppliers—with empathy, trust, fairness, and respect. We believe our people are at the heart of our success. We are committed to creating a positive, collaborative, and supportive environment where individuals can contribute, grow, and make a meaningful difference.

We are looking for a Customer Service / Fulfillment Support team member to help keep our Uniform division running efficiently and ensure orders move smoothly through production and shipment. If you are someone who likes to stay organized, solve problems, keep things moving, and be part of a team, we'd like to hear from you. This is a vacant position.

In this role, you will work closely with Customer Service Representatives (CSRs), the Uniform Team, Accounting, suppliers, and other departments to prioritize orders, manage inventory, coordinate returns, resolve issues, and ensure customer orders are completed accurately and on time.

This is a hands-on, fast-paced position that is ideal for someone who is highly organized, detail-oriented, proactive, and enjoys keeping things moving.

The pay range for this position is: $18.00 to $19.00 depending on qualifications/experience. Hours are Monday to Friday 8:30am to 4:30 pm.

At Talbot Promo, we believe in rewarding our employees with a comprehensive benefits package that supports their health, financial well-being, and work-life balance.

Our benefits include:

- Two retirement savings programs, including company contributions.
- Company-paid health and dental benefits.
- Employee Assistance Program (EAP)



to support employees and their families when they need it.
- Paid sick days above the minimum requirements under the Employment Standards Act.
- Vacation time above ESA standards.

We are proud to offer a competitive compensation and benefits package in a supportive, family-oriented workplace where employees are valued and respected.

What You'll Do

- Prioritize incoming and outgoing orders based on production requirements and customer ship dates.
- Process, organize, distribute, update, and file order paperwork and documentation.
- Coordinate date-specific orders and communicate required information to the appropriate team members.
- Prioritize inventory orders and pull required products to keep production moving efficiently.
- Receive inventory shipments and verify products against purchase orders for accuracy, quality, and quantity.
- Record inventory receipts and provide shipment information to Accounting.
- Identify and communicate shortages, incorrect products, or other discrepancies to Accounting, the Supervisor, and the appropriate CSR.
- Maintain accurate inventory records and inventory spreadsheets.
- Restock and organize department inventory and help improve the layout and accessibility of warehouse areas.
- Create and maintain inventory areas and records for current stock as required.
- Coordinate and follow up on product returns, ensuring deadlines and required documentation are met.
- Prepare returns for shipment and maintain an organized Returns area.
- Communicate regularly with CSRs and colleagues regarding order status, production requirements, and potential delays.
- Follow up on items that are on hold or require Work Orders to help move products through production.
- Investigate Accounting, CSR, and departmental inquiries and help identify practical solutions.
- Maintain the Desk Items spreadsheet and ensure information is accurate and current.
- ·Assist with processing orders when required to meet departmental workload and customer deadlines.
- Prioritize and organize daily activities to manage changing workloads and deadlines effectively.
- Provide support to other areas of the company as required.

Skills and Qualifications

- Proficient with computers and Microsoft Office, including Outlook, Excel, and Word.




- Experience with ERP software is an asset.
- Strong communication, organizational, and prioritization skills.
- Exceptional attention to detail and accuracy.
- Strong time management skills, with the ability to work effectively under pressure and meet deadlines.
- A collaborative team player who actively listens, offers assistance, respects others, and contributes to a positive team environment.
- Positive, motivated, and compassionate, with a professional and customer-focused approach.
- Demonstrates initiative and self-motivation, with the ability to work independently with minimal supervision while also collaborating effectively with others.
- Strong problem-solving and multitasking abilities, with the flexibility to manage changing priorities.
- Results-oriented, with a focus on completing tasks accurately and efficiently.
- Self-starter who takes ownership of responsibilities and follows tasks through to completion.

Education and Experience Completion of secondary school. One year of industry-related experience or customer service experience, is necessary to carry out the Customer Service/Fulfillment Support role.

To learn more about Talbot Marketing visit our website at www.talbot-promo.com.

AI is used during the hiring process to assess or to screen applicants.

We thank all applicants, however only those selected for an interview will be contacted.

Talbot

Marketing is an equal opportunity employer and encourages applications from all qualified candidates.

Talbot Marketing

Inc. is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Talbot Marketing Inc. will make accommodations available to applicants with disabilities upon request during the recruitment process.

- Talbot Marketing Inc. strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Talbot Marketing Inc. will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

Pay: $18.00-$19.00 per hour

Benefits

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Customer Service / Fulfillment Support (London)
🏢 Talbot Marketing
📍 London