You're the friendly, organized voice of Jumbo. We're urgently hiring a Customer Service Representative who can field calls, book service appointments, and keep customers feeling taken care of from the first ring to the final follow-up. If you're excellent with people and thrive in a fast-paced office, we want to hear from you.

RESPONSIBILITIES

- Answer incoming calls and respond to customer inquiries with a friendly, helpful attitude

- Schedule and confirm service appointments using our dispatch software

- Coordinate with field technicians and dispatch to ensure smooth, on-time service

- Follow up with customers after service to confirm satisfaction and address concerns

- Process bookings, quotes, and basic billing questions accurately

- Support the office team with administrative tasks as needed

REQUIREMENTS

- 1+ years of customer service experience (trades or service industry is a strong asset)





- Excellent phone manner and written communication skills

- Strong organizational skills and attention to detail

- Comfortable with scheduling software and basic computer skills

- Ability to stay calm and helpful under pressure

- Positive, team-oriented attitude

BONUS — NICE TO HAVE

- Experience with ServiceTitan, Jobber, or similar field service software

- Familiarity with plumbing or home services terminology

Pay: $18.00-$22.00 per hour

Benefits

- Casual dress

- Company events

- Dental care

- Life insurance

- On-site parking

- Paid time off

- Vision care

Education

- Secondary School (preferred)

Experience

- Customer service: 1 year (preferred)

Work Location: In person

📌 Customer Service Representative (St. Thomas)
🏢 Jumbo Plumbing
📍 St. Thomas