Customer Success Specialist camoIT Solutions Inc.

About the Role camoIT Solutions Inc. is seeking a highly organized, qualified, and proactive Customer Success Specialist to join our growing Managed IT Services team.

This is a unique hybrid position combining Customer success, Executive Assistance, service coordination, and day-to-day support for our IT Engineering team.

The successful candidate will play an important role in keeping communication flowing between our customers, engineers, vendors, and company leadership. You will help ensure that commitments are followed through, customers remain informed, engineers have the administrative support they need, and important details don't get lost in the fast-moving environment of an IT services company.

This position is ideal for someone who takes ownership, communicates exceptionally well, enjoys helping people, and naturally stays one or two steps ahead.

Technical IT experience is an asset, but this is not an IT Engineer position. We are looking primarily for someone with exceptional organizational, communication, customer service, and executive support capabilities who is comfortable learning the terminology and workflows of an IT organization.

Key Responsibilities Customer Success & Client Communication

- Act as a friendly and professional point of contact for our customers.
- Follow up with clients regarding outstanding requests, projects, approvals, scheduling, and service matters.
- Coordinate customer meetings, project discussions, reviews, and follow-up activities.
- Ensure customers receive timely communication regarding the status of ongoing work.
- Assist with customer onboarding and service implementation coordination.
- Help prepare customer-facing documentation, meeting notes, reports, proposals, and presentations.
- Maintain strong relationships with customers and help identify concerns before they become larger issues.
- Follow up after projects and significant service activities to ensure customer satisfaction.
- Assist leadership in maintaining a high standard of customer experience across the organization.

IT Engineering Team Support Work closely with our IT Engineers to help organize and coordinate their daily activities, including:
- Scheduling onsite customer visits and technical appointments.
- Coordinating project activities and customer availability.
- Following up on outstanding tickets, projects, tasks, and commitments.
- Helping engineers obtain required customer information, approvals, access, or scheduling.
- Tracking action items from internal and customer meetings.
- Coordinating with vendors, distributors, manufacturers, and technology partners when required.
- Helping ensure engineers remain focused on technical work while administrative and coordination activities are handled efficiently.




- Identifying tasks that are stalled or awaiting action and proactively helping move them forward.

The objective is not to manage the technical decisions of our engineers, but to help remove administrative obstacles so our technical team can operate effectively.

Executive Management Support

Provide direct organizational and administrative support to the CEO/Owner, including:

- Calendar and appointment management.
- Scheduling and coordinating customer meetings.
- Preparing meeting agendas, notes, and follow-up items.
- Managing reminders, commitments, and important deadlines.
- Assisting with correspondence and customer communications.
- Organizing documents, proposals, reports, and presentations.
- Coordinating travel, meetings, events, and business activities when required.
- Helping prioritize competing demands and ensuring important matters receive appropriate follow-up.
- Handling confidential business and customer information with professionalism and discretion.
- Must be willing and able to travel IF required

A significant part of this position is being able to understand priorities without requiring constant direction. The ideal candidate will become someone leadership and the engineering team can confidently rely upon to keep things moving.

Who We're Looking For

We're looking for someone who is:
- Exceptionally organized – you enjoy structure, schedules, lists, follow-ups, and keeping things on track.
- Proactive – you don't simply wait to be told what to do; you recognize what needs attention and take appropriate action.
- Professional – you understand that how we communicate and present ourselves reflects directly on our company.
- Customer-focused – you genuinely enjoy helping customers and building professional relationships.
- Detail-oriented – small details matter to you, particularly when coordinating schedules, customer commitments, and documentation.
- Accountable – if you take ownership of something, you make sure it gets completed.
- Confidential and trustworthy – you will have exposure to sensitive customer, employee, financial, and business information.
- Adaptable – priorities can change quickly in an MSP environment, particularly when customers experience urgent technology issues.
- A strong communicator – you are comfortable communicating professionally by telephone, email, Microsoft Teams, and in person.





Skills & Qualifications The ideal candidate will have experience with some combination of:
- Customer service or Customer Success
- Executive or Personal Assistant responsibilities
- Office administration or Office Management
- Service coordination or dispatch
- Project coordination
- Account management
- Professional client communication

Strong proficiency with Microsoft 365 is important, particularly:

- Microsoft Outlook
- Microsoft Teams
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Planner / Microsoft To Do
- Calendar and scheduling tools

Previous experience working for an MSP, IT company, professional services organization, technology company, or other service-based business would be a significant advantage. What Success Looks Like in This Role A successful Customer Success Specialist will become the organizational connection between our customers, our IT Engineers, and company leadership.

Customers should feel that they are being looked after.

Engineers should feel that they have someone helping them coordinate schedules, communications, follow-ups, and administrative requirements.

Leadership should have confidence that commitments, meetings, customer requests, and important action items are being tracked and completed.

Ultimately, your role is to help ensure that nothing falls through the cracks.

Additional Requirements

- Professional appearance and communication are expected when representing camoIT Solutions.
- Must be comfortable interacting with executives, business owners, IT professionals, customers, and vendors.
- Must be comfortable working with confidential and sensitive information.
- Reliable transportation and the ability to attend customer locations when required are important.
- Ability to travel when required is essential.
- Flexibility may occasionally be required around customer meetings, projects, company events, or urgent situations.

Why Join camoIT Solutions? camoIT Solutions is a growing Managed IT Services Provider supporting businesses with IT infrastructure, cybersecurity, cloud services, Microsoft 365, backup and disaster recovery, and ongoing technology management.

This position offers the opportunity to work closely with company leadership and our technical team while developing experience across customer success, business operations, technology services, and executive support.

For the right person, this is more than an administrative position. It is an opportunity to become a trusted and highly valued member of our organization who helps shape how we support our customers and operate as a team.

Position: Customer Success Specialist

Company: camoIT Solutions Inc.

Employment Type: Full-Time

Pay: $40,555.75-$76,264.42 per year

Benefits

- Flexible schedule
- On-site parking
- Work from home

Work Location: In person

📌 Customer Success Specialist (Cambridge)
🏢 camoIT Solutions
📍 Cambridge