Elevate telecom operations as a Wireline Services Analyst with the Government of Alberta, based remotely in Greater Edmonton. Drive innovation in VoIP and Unified Communications to enhance service delivery.

This full time position within the Technology Support and Operations Division focuses on VoIP, Microsoft Teams Phone, and Unified Communications services. Reporting to the Wireline Team Lead, you'll be crucial in ensuring reliable telecom services and improving operational processes.

Engage with clients and vendors to support urgent requests and maintain seamless service operations.

Key Responsibilities:
Deliver MACD provisioning across various telecom services
Coordinate with vendors to implement telecom changes
Troubleshoot telecom issues and perform escalations




Maintain business process documentation and resources
Contribute to telecom project initiatives and service improvements

Requirements:
Two-year diploma in Computer Sciences or related field
Experience in telecom systems preferred
Proficiency in ticketing/service management systems
Knowledge of VoIP technologies and networking systems
Robust problem-solving and customer service skills

Apply your telecom expertise and cutting-edge mindset to the Government of Alberta, enhancing service quality for Albertans.
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📌 Wireline Services Analyst In Greater Edmonton
🏢 Government of Alberta
📍 Edmonton