Job Overview

We are seeking a dynamic and detail-oriented Service Writer to join our automotive service team. In this vital role, you will serve as the primary point of contact for customers bringing their vehicles in for repair and maintenance. Your energetic approach will ensure a positive customer experience by accurately documenting vehicle issues, explaining repair options, and coordinating with technicians to deliver exceptional service. This position offers an exciting opportunity to blend customer service expertise with automotive knowledge, supporting both the shop's reputation and customer satisfaction.

Duties
Greet customers warmly and professionally as they arrive for service appointments or walk-in inquiries
Listen carefully to customer concerns, accurately document vehicle issues, and ask clarifying questions to understand repair needs
Prepare detailed work orders by communicating repair estimates and necessary services to technicians
Explain repair recommendations clearly to customers, highlighting potential upselling opportunities for additional services or maintenance
Manage cash handling processes, including invoicing and payment collection, ensuring accuracy and security




Track vehicle progress throughout the repair process, keeping customers informed of status updates
Assist with sales efforts by promoting recommended services and building rapport to foster repeat business

Skills
Proven industry experience with a robust understanding of automotive service operations
Excellent customer service skills with a friendly, qualified demeanor
Ability to communicate complex technical information clearly and transparently
Skilled in upselling additional services while maintaining integrity and customer trust
Experience with cash handling, invoicing, and basic sales transactions
Strong organizational skills to manage multiple vehicles and customer interactions efficiently

Join us if you’re passionate about cars, enthusiastic about delivering top-tier customer experiences, and eager to grow your career in a quick-paced automotive environment. We value energetic professionals who thrive on building lasting relationships with customers while supporting our team’s success.

Pay: $17.60-$31.19 per hour

Work Location: In person

📌 Service Writer Brampton (Canada)
🏢 Surefire Automotive
📍 Canada