Join to apply for theBilingual Financial Service Representativerole atCGI .Position DescriptionThis hybrid role requires you to be at our downtown Toronto office at a minimum 2 days per week – subject to change at any time.ResponsibilitiesProvide accurate, courteous, and timely service to incoming telephone, e‑mail, and chat customer inquiries from various stakeholders regarding products, policies and procedures, and/or account‑related inquiries.Ensure a positive client experience is delivered by providing high‑quality customer service to new and existing clients.Investigate and research account‑related issues and determine the appropriate actions that need to be taken to achieve resolution.Ensure that follow‑ups are resolved within a timely manner and all service level agreements are met.Liaise with internal and external business units to effectively process and/or complete the request.Assist with special projects/tasks as assigned by management.Knowledge, Skills & AbilitiesFluent in English (verbal and written).Fluency in French is considered an asset.Exceptional verbal and written communication skills.Excellent organizational and interpersonal skills.Robust analytical and problem‑solving abilities.Self‑motivated, proactive,



independent in solving problems.Strong business acumen with solid analytical skills and conceptual thinking.Ability to thrive in a fast‑paced environment.ExperiencePrevious experience in the Mutual Fund industry and/or customer service role is considered an asset.Education & TrainingPost‑secondary education.Completion of, or enrollment in, the IFIC Funds course or the CSC, considered an asset.Working ConditionsRoutine office environment.Overtime as required.CompensationCGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $45,000–$85,000. This role is an existing vacancy.Seniority LevelEntry levelEmployment TypeFull‑timeJob FunctionFinance and SalesIndustriesIT Services and IT ConsultingAdditional InformationReferrals increase your chances of interviewing at CGI by 2x.At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal‑opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.#J-18808-Ljbffr

📌 Bilingual Financial Service Representative - C$45,000 - C$85,000 A Year (Winnipeg)
🏢 CGI
📍 Winnipeg