We are looking for a Bilingual Collections Specialist to join an automotive-focused team in Markham, Ontario.

In this role, you will manage customer accounts with professionalism and tact, helping to reduce overdue balances while maintaining solid service standards in both official languages.

The successful candidate will combine sound judgment, attention to detail, and robust communication skills to support timely payments and accurate account records.

Responsibilities: Contact customers in English and French to address overdue accounts, discuss outstanding balances, and encourage timely resolution.

Review account status and payment history to identify delinquencies, assess risk, and determine appropriate collection actions.

Record all collection activity, account updates, and customer interactions accurately within CRM and accounting systems.





Process payments, confirm receipts, and ensure account information is updated promptly and correctly.

Work with internal teams to resolve billing questions, account discrepancies, and credit-related concerns affecting payment timelines.

Monitor assigned portfolios regularly and follow up on commitments to pay in order to improve collection results.

Use available tools and reporting resources, including account research platforms, to support collection efforts and verify customer information when needed.

Contribute to operational improvements by supporting system-related updates or process changes tied to collection activities when required.

📌 Bilingual Collections Specialist Markham
🏢 Robert Half
📍 Markham