Embrace a strategic leadership role as Director of National Product Support for a global leader in agricultural equipment. Shape aftersales performance to enhance customer satisfaction and dealer profitability.

As a critical part of the organization, you will establish the national product support strategy and manage performance across service, parts, and warranty sectors. You will lead a distributed team of Product Support Managers, fostering accountability and enhancing operational practices across Canada. Collaborate with engineering and service teams to implement progressive technologies and drive continuous improvement.

Key Responsibilities:
• Develop and execute aftersales performance metrics
• Coach and support a dispersed team of Managers




• Align dealer operations with national objectives
• Monitor and enhance customer feedback systems
• Oversee training programs for dealer technical skills

Requirements:
• 10+ years in aftersales or related domains
• Experience managing remote leadership teams
• Solid skills in performance analytics and budgeting
• Familiarity with dealer management systems
• Ability to communicate in both English and French

Lead the charge in enhancing aftersales efficiency and satisfaction across Canada in this influential role.
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📌 Director, Aftersales Performance Leadership Ontario
🏢 Litherland
📍 Ontario