Join DHL Express as a Bilingual Contact Centre Advisor in Winnipeg, Manitoba. Deliver excellent service across calls, chats, and emails in English and French. In this role, you will be instrumental in ensuring customer satisfaction by responding to inquiries about shipment statuses, while managing multiple chats simultaneously.

Efficiency, empathy, and solid communication skills are essential to excel in this rapid-paced setting. This position values decision-making skills and the ability to solve customer problems timely. Key Responsibilities:
Handle inbound communications through calls, chats, and emails
Provide shipment updates and manage customer expectations
Book pickups and clarify delivery details through the dispatch system




Maintain quality assurance standards for all interactions
Utilize digital systems while multitasking effectively Requirements:
Experience in customer service within call centres
Bilingual proficiency in English and French
Proven ability to manage multiple tasks simultaneously
Excellent written communication skills, including grammar
Knowledge of Canadian geography and typing proficiency Utilize your bilingual skills and contribute to exceptional customer service at DHL Express in Winnipeg!

📌 Winnipeg Bilingual Contact Centre Advisor (Canada)
🏢 DHL Express
📍 Canada