MAKE YOUR IMPACTImpact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make an impact by choosing local, ethically-sourced ingredients that will nourish you and help you thrive everyday.Founded in 2015, Impact Kitchen is the brainchild of former personal trainer and nutrition expert, Josh Broun, and Frank Toskan (co-founder of M·A·C Cosmetics).In addition to our 7 restaurants located within Toronto’s core, Impact Kitchen fuels many of the city's major sports teams and top athletes through our catering and culinary programs and partnerships.Guest Experience ManagerAs a Guest Experience Manager (GEM) at Impact Kitchen you set the hospitality standard high and are passionate to ensure guests enjoy their experience. Responsible for leading the guest experience (front of house) team to success. Our GEM’s lead the guest experience team in creation of positive interactions at all moments in the guests journey. You create a sense of community while your team takes orders, servs or sides. You partner with your Culinary Experience counterparts on the team ensuring great teamwork. The Guest Experience Team is the first point of contact in our guest’s journey and the last point before they leave.CompensationGuest Experience Managers earn $50,000 per year with opportunity for a $5,000 yearly bonus. They participate in a tip-pooling program, benefit from a meal stipend, receive a substantial discount on Impact Kitchen products and have flexible scheduling to accommodate a healthy balanced lifestyle.TEAM & DEPARTMENTGuest Experience Managers make an impact everyday through leading our front-of-house operations, supporting the Restaurant General Manager in running a profitable business and being a role model for Impact Kitchen’s brand and values. The GEM maintains all of the restaurant's assets, leads front of house recruitment, training, employee schedules and operational efficiency. The GEM coaches and trains our Guest Experience Team Members.



In this role you will have the opportunity to collaborate with colleagues from multiple levels of the organization. The Guest Experience Team Lead reports to the Restaurant General Manager.The GEM reports to: Restaurant General ManagerCore ResponsibilitiesDailyProviding best-in-class hospitality to Impact Kitchen guests, vendors and delivery partners.Review daily reporting, and through direction from the GM, understand the focus of the day to day operations that need to be executedDaily systems check, manager logbook review and action plan follow-upCoach staff. Set the tone and drive systems and operating standards through continuous training, role modeling and spot-checking procedures. Lead huddles and include notes of praiseGuest relations, log and handle concerns with timely follow-up. Ensure proper communication and handover to the General Manager as neededOversee and ensure customer satisfaction and operational excellence; log & handle any concerns or comments with timely follow-upWeeklyReview weekly KPI’s and discuss opportunities and action plans through weekly meetings with the Restaurant General ManagerManage inventory; maintain a minimal but adequate level of supplies. Establish par stocks for all non-food and beverage supplies while tracking invoices and reconciling via SimpleOrder. Reconcile and report on petty cashMaster the Guest Experience schedule; aligned to sales volume, budget and business needs and produce the weekly payroll reports that include the reconciliation of tipsManage people development opportunities; recruitment, on-boarding and trainingMonthlyMonthly business review with GM; analysis on monthly payperformance indicators (KPI’s), performance vs budget,



action plans, staffing levels, bench strength and recruitmentComplete reviews & conduct monthly progress updates with all staffQuarterlyTown hall, culture events and leadership training initiativesManagement strategy meetingGM discussion on personal & career developmentAnnualParticipates in the annual budgeting process for the locationAlwaysBrand ambassador of Impact Kitchen at all timesQualified in all aspects of Front of the House leadershipSkills2 years of restaurant team leadership & managementExcellent communication skills; ability to communicate effectively, respectfully and work well with others in a team based settingAbility to execute and thrive in a quick paced hospitality environmentExceptional time management and organizational skills with the ability to multitask when requiredBe able to work in a standing position for extended periods of timeAvailability to work days, evenings, and weekends as business requiresChampion for food safety and public health practicesFood Handlers CertificationBarista experienceInclusion at ImpactImpact Kitchen feeds a diverse community and is made stronger by a diverse team. We welcome and encourage applications from our entire community equally. As an Equal Chance Employer, the decision to hire is based solely on business needs, experience and future potential. Hiring is not determined or influenced by any classification of an individual as protected by the laws that govern the region for which the prospective individual would work within. This is true for all practices and policies within the employee journey/lifecycle.Impact Kitchen supports alternative ways to interview and encourages applications from individuals with disabilities. Should you require a reasonable accommodation, please indicate in your application. Both Impact Kitchen management and the applicant share responsibility to communicate and reasonably accommodate.Seniority LevelMid-Senior levelEmployment TypeFull-timeJob FunctionManagement and Manufacturing#J-18808-Ljbffr

📌 Guest Experience Manager - $50,000 A Year (Winnipeg)
🏢 Impact Kitchen
📍 Winnipeg