Job PurposeAs a member of the Customer Service Team you are passionate about serving our customers. Our team members are dynamic, energetic, and enthusiastic problem‑solvers always looking for ways to improve our processes.Duties and ResponsibilitiesAccurately process orders; manual and EDIManage supply issues and communicate updates to customersProvide follow ups and prepare reports when requestedManage customer non-conformances and process adjustments as neededRespond to inquiries regarding product information and availabilityRespond to miscellaneous type inquiries, ensuring they are forwarded to the appropriate team for responseIllustrate professional attitude during all communication with internal and external customersCommunicate effectively with our Third‑Party Logistics partnersParticipate in projects as assigned by the Customer Service ManagerComplete all GMP documentation accurately and in a timely mannerComplete all training assignments and maintain personal training recordsParticipate in internal, customer, and regulatory auditsAdditional ResponsibilityReport any adverse event received from customers for company products to the pharmacovigilance department/Drug Safety on the same day or within 1 business day.QualificationsBilingual (French/English) with excellent communication skills – requirementThree years previous customer service experience – requirement in a pharmaceutical environment or similar industry preferredUniversity degree/College/High School diploma in a relevant field of study – preferredStrong understanding and aptitude for Accounts Receivable and Credit Management; ability to deliver exceptional customer service and positive results through friendly and professional interactions – preferredExhibits a strong ability to multitask with a sense of urgency and energy – requirementExhibits solid ability to adapt to changing workload priorities – requirementStrong attention to detail and ability to prioritize and plan work – requirementExcellent initiative and organizational skills – requirementStrong computer skills: Word and Excel; working knowledgeof SAP – preferredAbility to work within procedural guidelines as documented for the department – preferredAbility to work independently and as part of a team – requirementWorking ConditionsDesk role, ergonomically set up, comfortableComputer and phone focusedPhysical RequirementsOffice based with hybrid option when neededDirect ReportsN/ACompensation and BenefitsThe presently‑anticipated base compensation pay range for this position is $52,500 to $65,500. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Annual Performance Bonus Plan. Employees are eligible to participate in company employee benefit programs which include medical, dental and vision coverage; life insurance; RRSP savings plan; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time. The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.Equal Employment OpportunityWe provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, ethnic origin, citizenship, ancestry, sex, age, marital status, family status, physical or mental disability, gender identity, gender expression or any other ground protected by applicable human rights legislation.#J-18808-Ljbffr

📌 Bilingual Customer Service Representative - $52,500 - $65,500 A Year (Winnipeg)
🏢 Sun Pharmaceutical Industries
📍 Winnipeg