Elevate your career with Teads as a Technical Support Engineer, providing crucial second-tier technical support. This Canada-based role focuses on resolving complex issues and driving technical solutions.
Join a pioneering team at Teads where your expertise in technical support will make a real difference. You will handle escalated cases, collaborate with various departments, and ensure high-quality service for brand partners. Your troubleshooting skills and transparent communication will enable seamless campaign execution.
Key Responsibilities:
• Manage and prioritize technical cases end to end
• Analyze issues while coordinating with various departments
• Support high-profile brand accounts effectively
• Document and share known issues with solutions
• Conduct client troubleshooting sessions proactively
Requirements:
• Experience in ad tech or technical customer support
• Proficient in SQL for effective data analysis
• Robust interpersonal skills for client interactions
• Familiarity with project management tools
• Basic understanding of command line tools
Support creative media solutions with your technical skills at Teads.
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📌 Technical Support Engineer At Teads Ontario (Canada)
🏢 Teads
📍 Canada