Lead Customer Resiliency initiatives at Capital One Canada as a Senior Manager, specializing in strategy and analytics. Drive impactful decisions for Collections and Recoveries while promoting customer success and business health.

In this role, you will spearhead strategy and analytics focused on Collections and Recoveries programs. Your primary mission will involve developing customer-centric strategies that align with Capital One's goals and improve customer financial health. Collaborating with diverse teams, you will influence senior leaders through data-driven insights while fostering team growth and inclusivity.

Key Responsibilities:
• Develop strategies for customer recovery and financial health
• Lead a high-performing analytics team with collaboration




• Communicate insights that drive executive decisions
• Monitor portfolio risk and adjust strategies accordingly
• Engage with cross-functional teams to achieve business outcomes

Requirements:
• 7+ years in debt collection or credit risk
• 5+ years of people leadership experience
• Solid problem-solving and analytical skills
• Proven ability to influence through narrative
• Experience adapting to changing risks and settings

Elevate your career by making strategic impacts in customer resilience and analytics at Capital One Canada.
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📌 Customer Strategy Senior Manager At Capital One Ontario (Canada)
🏢 Capital One
📍 Canada